Thirupura Sundari
Business Analyst
Chennai
Summary
Perceptive Business Analyst with 6.8 years driving successful business processes. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Sr. Business Analyst
Infinite computer solutions
Chennai
03.2022 - 01.2024
- Handled end to end ETL process and delivering data, also worked in different development tracks like claims, data load, eligibility / Census data load and Data exchange process.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Created User stories based on client requirements.
- Possess Knowledge in Healthcare domain.
- Provided comprehensive user support, resolving technical issues quickly to minimize disruptions.
- Established clear communication channels between IT department and Stakeholders.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Business Analyst
Thryve Digital LLP
Chennai
01.2017 - 03.2022
- Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Performed role of a Business Analyst in Claims & Adjudication space, which is extensively centric revenue-generating area.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Have extensive experience in OSCAR - Claim adjudication system, which is extensively used by BCBSA plan partners like Highmark, Minnesota, North Dakota and Independence BlueCross in Enterprise platform as the highest Claims Success.
- Conducted JAD sessions with client Consultants and drive requirements to team to deliver enhancements and any change requests in timely manner.
- Experience in ITS (Inter-Plan Teleprocessing System) and its related applications using Mainframe technology - SF, DF, and RF formats. IBM Rational Tools for requirement traceability and status reporting.
- Point of contact in ITS Host team, FEP, Mainline track for balancing issues, which is the main area dealing with payment of claims.
- Assigned as a knowledge legate in my team for scheduling knowledge sharing sessions, transitions for freshers, and working on learning and development of my team.
Education
B. TECH - Information Technology
Bharath University
Chennai 08.2009 - 06.2013
Skills
Healthcare Domain - Payer
Agile Methodology
Stakeholder Management
Requirements Gathering
User Acceptance Testing
Gap analysis
Claims
ITS - Submission Format, Disposition Format, RF
FEPDirect
CPBRE
RENO
EOB
Rejection
JIRA
Salesforce application
AWS Snowflake
SQL
Certification
Certified Scrum Master
Accomplishments
- Received best employer of the year award 2018
- Most Valuable Player award 2019 for demonstrating the highest standards of professional excellence and exemplary commitment to Teamwork.
Languages
English
Tamil
Timeline
Sr. Business Analyst
Infinite computer solutions
03.2022 - 01.2024
Business Analyst
Thryve Digital LLP
01.2017 - 03.2022
B. TECH - Information Technology
Bharath University
08.2009 - 06.2013
Certified Scrum Master
Completed Training Program on CBAP
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