Thomas Chase
Hermitage,TN
Summary
Skilled in CRM systems with strong SaaS knowledge. Consistently exceed KPIs and deliver exceptional customer service. Experienced in training teams and improving performance. Former CDL holder with hands‑on experience operating commercial trucks, giving me practical insight into customer needs. Strategic problem‑solver focused on elevating the customer experience and driving business results.
Overview
16
16
years of professional experience
Work History
Verification of Benefits Specialist
Charlie Health
08.2025 - Current
- Analyzed 200+ insurance claims weekly, ensuring 98% accuracy in benefits verification.
- Streamlined verification process, reducing processing time by 30% through automation tools.
- Collaborated with cross-functional teams to resolve discrepancies.
- Managed high-volume inquiries, maintaining a high accuracy rate.
- Conducted audits on benefit plans, identifying and correcting errors.
- Utilized CRM software to track and document all verification activities, enhancing transparency.
Administrative Assistant
Vanderbilt University Medical Center
09.2024 - 04.2025
- Managed calendar scheduling, physician recruitment analytics, supply procurement, and office operations.
- Played a key role in transitioning a new department, optimizing scheduling systems, analyzing recruitment metrics, and ensuring seamless supply distribution.
- Implemented efficient processes to support organizational objectives and enhance operational performance.
Patient Service Specialist
Vanderbilt University Medical Center
02.2021 - 09.2024
- Managed 200+ daily calls, scheduling patients and addressing insurance and service questions.
- Utilized technology to optimize scheduling accuracy and oversee supply inventory.
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Facilitated effective communication between patients and healthcare providers to enhance satisfaction.
Customer Sales Specialist
Tristar Energy Services
05.2017 - 04.2021
- Provided efficient customer service, processed transactions, and maintained store cleanliness.
- Assisted with customer inquiries, supported promotional initiatives, and ensured smooth operations.
Service Writer
Volvo of Nashville
03.2016 - 01.2017
- Coordinated service appointments, increasing efficiency through streamlined scheduling processes.
- Developed detailed repair orders, ensuring accuracy in parts and labor documentation.
- Enhanced customer satisfaction through proactive communication and follow-up on service updates.
- Coordinated service appointments and managed customer interactions to enhance satisfaction.
- Diagnosed vehicle issues by gathering detailed information from customers and technicians.
Concrete Mixer Operator
Irving Materials Incorporated
08.2015 - 03.2016
- Operated concrete mixer to ensure consistent material quality and timely delivery.
- Monitored equipment performance and conducted routine maintenance to minimize downtime.
- Collaborated with team members to optimize batching processes for increased efficiency.
- Maintained accurate records of materials used, production output, and inventory levels for reporting purposes.
Route Sales Representative
Purity Dairies
05.2012 - 06.2015
- Delivered products to stores, managed inventory, and handled damaged product resolution.
- Loaded trucks and stores efficiently to maintain supply flow.
- Delivered high-quality dairy products to customers, ensuring timely and accurate deliveries.
- Built strong customer relationships, enhancing brand loyalty through exceptional service.
Sample Storage Technician
Environmental Science Corporation
06.2010 - 07.2012
- Cataloged and maintained environmental samples, ensuring proper storage conditions.
- Coordinated inventory tracking and sample retrieval for analysis.
Education
Master's Degree - Business Administration
Cumberland University
Lebanon, TN07.2026
Bachelor's Degree - Healthcare Administration, Minor in Management
Cumberland University
Lebanon, TN05.2021
Skills
- Verbal and written communication
- Relationship building
- Proficient in Microsoft Excel
- Tableau
- Salesforce
- Problem-solving
Links and Websites
LinkedIn: linkedin.com/in/thomas-chase-02067b227
Timeline
Verification of Benefits Specialist
Charlie Health
08.2025 - Current
Administrative Assistant
Vanderbilt University Medical Center
09.2024 - 04.2025
Patient Service Specialist
Vanderbilt University Medical Center
02.2021 - 09.2024
Customer Sales Specialist
Tristar Energy Services
05.2017 - 04.2021
Service Writer
Volvo of Nashville
03.2016 - 01.2017
Concrete Mixer Operator
Irving Materials Incorporated
08.2015 - 03.2016
Route Sales Representative
Purity Dairies
05.2012 - 06.2015
Sample Storage Technician
Environmental Science Corporation
06.2010 - 07.2012
Master's Degree - Business Administration
Cumberland University
Bachelor's Degree - Healthcare Administration, Minor in Management
Cumberland University