Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Thomas Covington

Nashville

Summary

Results-focused management professional prepared to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. Emphasizes team collaboration and adaptability to meet evolving business needs. Proficient in operational management and strategic planning

Overview

16
16
years of professional experience

Work History

District Manager

ABM
03.2025 - Current
  • Oversee multi-site operations within an assigned district, managing teams across multiple facilities to ensure consistent service delivery and operational excellence.
  • Drive profitability and quality improvements by implementing process enhancements and cost-control measures, meeting or exceeding financial targets and client expectations.
  • Lead and mentor a team of managers and supervisors, focusing on talent development, compliance with Standard Operating Procedures (SOPs), and high-performance culture.
  • Implement strategic initiatives to enhance efficiency and safety across the district, resulting in improved KPIs (Key Performance Indicators) such as reduced downtime and increased customer satisfaction.
  • Collaborate closely with senior leadership and key clients, providing operational insights and acting as a liaison (chief-of-staff capacity) to align frontline execution with strategic business goals.

Senior Field Operations Manager

ABM
02.2024 - 03.2025
  • Managed daily field operations across a large region, ensuring teams met operational standards, safety protocols, and client requirements on a consistent basis.
  • Optimized workflows and resource allocation, leading continuous improvement initiatives that boosted efficiency and reduced operating costs.
  • Coordinated cross-functional teams (maintenance, quality, safety) to drive performance improvements and resolve operational challenges in real time.
  • Monitored and analyzed key performance metrics, implementing data-driven action plans to maintain high service levels and address any performance gaps promptly.
  • Served as a critical link between field teams and executive management, providing updates, aligning operational tactics with strategic directives, and facilitating smooth communication.

Senior Project Manager

ABM
10.2021 - 02.2024
  • Led end-to-end execution of major projects focused on operational improvements and client onboarding, ensuring all projects were completed on time and within budget.
  • Developed project plans, timelines, and budgets for multiple concurrent projects, managing risks and adjusting plans as needed to meet organizational objectives.
  • Collaborated with cross-functional departments (Operations, Finance, HR, and IT) to implement new processes and technologies, improving efficiency and compliance across service lines.
  • Communicated project status, milestones, and results to stakeholders and senior leadership, ensuring transparency and alignment with strategic priorities.
  • Achieved consistent project success through strong planning, stakeholder management, and post-project evaluations, contributing to process improvements and best practices for the organization.

Special Programs Coordinator

Tennessee College of Applied Technology
01.2019 - 01.2021
  • Coordinated special training and educational programs, managing the full program lifecycle from initial planning through execution and evaluation.
  • Collaborated with faculty, industry partners, and community organizations to develop program curriculum and opportunities that aligned with workforce needs and institutional goals.
  • Managed program budgets and grants, ensuring efficient use of resources and compliance with all funding guidelines and reporting requirements.
  • Implemented performance metrics and feedback systems to assess program effectiveness, using data to drive improvements in content delivery and student outcomes.
  • Provided leadership and support to instructors and staff, fostering cross-functional collaboration and ensuring smooth daily operations of multiple concurrent programs.

Training Manager (Platoon Sergeant)

U.S. Army
03.2016 - 09.2019
  • Led a platoon of 30 soldiers, overseeing comprehensive training programs, mission readiness exercises, and daily operational activities to maintain high unit readiness.
  • Developed and implemented training plans that improved team proficiency and preparedness, resulting in consistently high-performance ratings and operational success during evaluations.
  • Supervised and mentored junior leaders and soldiers, promoting a culture of discipline, accountability, and continuous professional development.
  • Coordinated logistics, equipment, and support for training exercises by working with cross-functional support units, ensuring seamless mission execution.
  • Managed administrative and personnel functions for the platoon, including performance appraisals, counseling, and career development, contributing to high retention and morale.

Training Manager (Squad Leader)

U.S. Army
03.2012 - 03.2016
  • Commanded a squad of 12 soldiers, planning and conducting tactical training exercises and drills to enhance unit capabilities and readiness.
  • Delivered hands-on leadership and coaching, enabling squad members to achieve proficiency in critical skills such as weapons training, first aid, and tactical communications.
  • Evaluated squad member performance and provided regular feedback and mentorship, supporting their growth and preparing them for increased responsibilities.
  • Collaborated with platoon leadership to align squad objectives with broader unit missions, ensuring cohesive operations during deployments and field exercises.
  • Maintained squad equipment and enforced strict safety protocols, achieving an excellent safety record and operational efficiency in high-pressure environments.

Team Leader

U.S. Army
09.2009 - 03.2012
  • Led a team of 4 soldiers, responsible for their training, welfare, and mission execution within larger squad operations.
  • Conducted regular team-level training sessions and drills, building foundational skills and unit cohesion that contributed to overall mission success.
  • Acted as the liaison between team members and higher leadership, clearly communicating objectives, instructions, and feedback in both directions.
  • Ensured compliance with all safety and operational procedures during training and missions, resulting in zero safety incidents under leadership tenure.
  • Demonstrated strong initiative and leadership as a junior Non-Commissioned Officer (NCO), earning recognition for team performance and reliability.

Education

Doctor of Education - Community Counseling

Liberty University

Master of Arts - Emergency Management

American Military University

Bachelor of Science - Environmental Management

Columbia Southern University

Associate of Arts and Science - Occupational Safety and Health

Columbia Southern University

Skills

  • Professional Development
  • Territory Expansion
  • Strategic Planning
  • Customer Experience
  • Budget Management

Affiliations

  • IFMA
  • BOMA

Timeline

District Manager

ABM
03.2025 - Current

Senior Field Operations Manager

ABM
02.2024 - 03.2025

Senior Project Manager

ABM
10.2021 - 02.2024

Special Programs Coordinator

Tennessee College of Applied Technology
01.2019 - 01.2021

Training Manager (Platoon Sergeant)

U.S. Army
03.2016 - 09.2019

Training Manager (Squad Leader)

U.S. Army
03.2012 - 03.2016

Team Leader

U.S. Army
09.2009 - 03.2012

Master of Arts - Emergency Management

American Military University

Bachelor of Science - Environmental Management

Columbia Southern University

Associate of Arts and Science - Occupational Safety and Health

Columbia Southern University

Doctor of Education - Community Counseling

Liberty University

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Thomas Covington