THOMAS DEFINO

Accomodate 200 plus calls per day, inbound and outbound. Explain benefits of various products and services offered. Schedule in-home consultations.

• Responsible for customer service and collections via work from home

• Responsibilities include technical support, billing, sales, escalations and customer support.

• General help in producing various folding cartons in a variety of food markets. Responsibilities included quality inspections, machine operation, loading and unloading product and final palletizing from belt feed.

• Independent contractor and ride sharing applications, providing transportation services between southwest Florida residential locations and a variety of local airports/locations. Manage all appointments directly with customers.

• Performed a variety of concierge and safety services for condominium residents, with professionalism, personality and exceptional customer service.

• Owned and operated 3 Subway restaurants that grossed top online sales
• Responsible for all 3 stores maintenance, inventory, accounting, store marketing, direct reporting to corporate, security, employees and payroll.

• Developed an interactive, online training course for McDonald's Corporation.
• Developed the Interactive Media division for Tukaz Communications that provided online marketing, sales and service, wrote/produced television commercials and wrote/engineered and produced radio jingles.