Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Matchell

Murfreesboro

Summary

• first in my family to receive any college degree (associates+)

• earned my supervisor position about six months after working at Kroger

• learned importance of team building

• development in a manager position through being placed as M.O.D (Manager on Duty)

Overview

2
2
years of professional experience

Work History

Supervisor

Kroger
Hendersonville
03.2024 - Current

• managing schedules for all store members of our front end department day-to-day

• overlooking customer service relations and experiences

• assigning training and learning opportunities to store members

• customer service experience

Service Desk Member

Planet Fitness
Murfreesboro, TN
08.2025 - 03.2026

• customer service opportunities

• sales and customer negotiations

• managing important privacy information

• cleaning/janitorial work

Education

Bachelor of Science -

Middle Tennessee State University
Murfreesboro, TN

Associate of Science - Journalism

Volunteer State Community College
Gallatin
08.2024

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Staff discipline
  • Team building
  • Relationship building
  • Policy enforcement
  • Decision-making
  • Staff development

Timeline

Service Desk Member

Planet Fitness
08.2025 - 03.2026

Supervisor

Kroger
03.2024 - Current

Bachelor of Science -

Middle Tennessee State University

Associate of Science - Journalism

Volunteer State Community College
Thomas Matchell