Thomas Miller
Bradyville
Summary
Sales Associate with experience in customer service and retail operations, adept at engaging customers and providing tailored assistance to meet their needs. Demonstrated ability to handle cash transactions accurately while maintaining a clean and organized store environment. Skilled in inventory management, including restocking shelves and conducting regular inventories to ensure optimal stock levels. Proven track record of fostering positive customer relationships through effective communication and product knowledge.
Overview
47
47
years of professional experience
Work History
Sales Associate
Ace Hardware
Woodbury
08.2021 - Current
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Processed credit card transactions quickly and securely.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Answered incoming telephone calls to provide store, products and services information.
- Organized store by returning merchandise to proper areas and restocked displays.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
School Custodian
Cannon County School System
Bradyville
06.2015 - 05.2018
- Ensured that proper safety procedures were followed when using hazardous chemicals or operating machinery or equipment.
- Swept, mopped and vacuumed floors, stairs and carpets on a daily basis.
- Reported any unsafe conditions found within the facility to appropriate personnel.
- Notified supervisor of any maintenance needs identified while performing custodial duties.
- Emptied trash cans in all classrooms, offices, restrooms and hallways each morning.
- Performed routine maintenance tasks such as changing air filters or oiling door hinges.
- Assisted with special events at the school by setting up tables, chairs and decorations.
- Cleaned windows both inside and outside of the building using appropriate cleaning solutions.
- Maintained janitorial supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Performed general painting duties such as touching up walls or repainting desks and chairs.
- Responded quickly to emergency situations such as fires or spills involving hazardous materials.
- Performed minor repairs such as replacing light bulbs or repairing broken furniture.
- Replenished restroom supplies such as soap, paper towels and toilet tissue.
- Inspected playground equipment regularly for signs of damage or wear and tear.
- Cleaned and sanitized all classrooms, restrooms, hallways and other common areas in the school.
- Discarded cardboard boxes and trash in compactors and balers.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Performed landscaping tasks and removed litter to maintain grounds.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Maintained accountability for building keys, master keys and access cards.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
Product/Process Engineer
Nissan North America, Inc.
Smyrna
12.1984 - 11.2005
- Developed process designs for new and existing manufacturing processes.
- Maintained documentation of all process parameters and test results.
- Monitored daily operation of the plant's systems to ensure optimal functioning.
- Collaborated with other departments such as Quality Control and Maintenance on projects related to process engineering initiatives.
- Managed laboratory testing of raw materials before use in production processes.
- Created reports that tracked key performance indicators related to production processes.
- Analyzed existing processes and identified areas of improvement.
- Implemented changes in the process to increase efficiency, safety, and quality.
- Evaluated current processes for cost savings opportunities or improved performance.
- Provided technical support to operations personnel throughout the plant.
- Implemented continuous improvement in processes and materials to improve performance and reduce costs.
- Conducted trials, observed process conditions and analyzed results to improve product quality and reduce costs.
- Prepared technical reports and presentations to communicate findings and recommendations to management.
- Developed and tested models of alternate designs or processing methods to assess feasibility.
Product Development Engineer
Ford Motor Company
Dearborn
08.1978 - 11.1984
- Developed impact test plans for prototypes and current model light truck programs.
- Performed testing to determine compliance to federal regulations.
- Completed regulatory documents concerning safety issues.
Education
Bachelor of Science - Mechanical Engineering
Rose-Hulman Institute of Technology
Terre Haute, IN07-1984
Skills
- Customer service
- Inventory management
- Cash handling
- Product knowledge
- Verbal/written communication
- Store opening and closing
- Customer engagement
- Stocking and receiving
- Reading comprehension skills
- Problem-solving
- Outgoing personality
- Customer needs assessment
- Retail store operations
- Problem-solving skills
- POS system operation
Timeline
Sales Associate
Ace Hardware
08.2021 - Current
School Custodian
Cannon County School System
06.2015 - 05.2018
Product/Process Engineer
Nissan North America, Inc.
12.1984 - 11.2005
Product Development Engineer
Ford Motor Company
08.1978 - 11.1984
Bachelor of Science - Mechanical Engineering
Rose-Hulman Institute of Technology