Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Stone

Clarksville

Summary

Dynamic professional with a proven track record at Nashville Veteran Affairs, excelling in customer engagement and problem-solving. Adept at multitasking and ensuring veteran satisfaction through effective communication and timely assistance. Recognized for maintaining high standards of service while managing diverse responsibilities in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Ambassador

Nashville Veteran Affairs
09.2023 - Current

Ensured timely transportation of veterans to crucial appointments, enhancing access to healthcare services.

Guided veterans through clinics, facilitating smoother navigation and improved patient experience.

Coordinated dispatch calls to colleagues, maximizing assistance for veterans in need of transportation.

Collaborated with team members to streamline transportation processes, ensuring effective veteran support.

Maintained accurate records of transportation schedules, contributing to improved operational efficiency.

Provided compassionate support to veterans, fostering trust and comfort during transport.

Assisted veterans in understanding clinic procedures, promoting engagement in their own healthcare.

Driver

RTW Services
10.2015 - 08.2023

Ensured high customer satisfaction by providing prompt roadside assistance in urgent situations.

Prioritized assistance calls efficiently based on geographic location and urgency of service requests.

Maintained effective communication with dispatch and customers throughout service delivery processes.

Demonstrated strong multitasking abilities while managing various tasks simultaneously during service operations.

Executed regular upkeep of vehicle and equipment to ensure operational readiness and safety.

Collaborated with team members to enhance service efficiency and overall customer experience.

Addressed customer inquiries and concerns with professionalism and empathy during service interactions.

Customer Service

Target
10.2017 - 08.2018

Delivered exceptional service by efficiently handling various roles including cashier and cart attendant.

Ensured customer satisfaction at the service desk by processing returns and exchanges promptly.

Maintained operational efficiency by covering breaks for team members in the food area.

Enhanced team collaboration by assisting in food service during peak hours as needed.

Created a welcoming environment by assisting customers with inquiries and product location.

Education

High School Diploma -

Sycamore High School
Pleasant View, TN
05-2016

Skills

  • Customer engagement
  • Team management
  • Multitasking
  • Public speaking
  • Multitasking Abilities
  • Excellent communication
  • Technical issue troubleshooting
  • Problem-solving
  • Customer service

Timeline

Ambassador

Nashville Veteran Affairs
09.2023 - Current

Customer Service

Target
10.2017 - 08.2018

Driver

RTW Services
10.2015 - 08.2023

High School Diploma -

Sycamore High School
Thomas Stone