Thomas Augusta Cain
Morristown
Summary
Aspiring information security and IT support professional with experience in operating systems and network fundamentals. Serves as Chair of the ACM Walter's State Student Chapter. Strong foundation in verbal and written communication, attention to detail, and process improvement.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Clerk
The UPS Store 3446
Morristown
03.2023 - Current
- Provided excellent customer service by addressing inquiries and resolving concerns.
- Communicated with customers and employees to answer questions or explain information.
- Packaging items.
- Making photocopies.
- Faxing documents
Courtesy Clerk
Food City
Morristown
07.2021 - 10.2021
- Bagged groceries and ensured proper handling of items.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Greeted customers and provided assistance in locating items.
Education
Associate of Applied Science - Information Technology
Walters State Community College
Morristown, TN05-2026
High School Diploma -
Berean Christian High School
Knoxville, TN05-2024
Skills
- Customer service
- Coachable
- Excellent communication skills, both verbal and written
- Attention to detail
- Ability to collaborate with team members
- HTML5, CSS, and C#
- MVC ASPNET Core framework
- Git
Certification
Applied Intermediate Skills in Microsoft PowerPoint (McGraw Hill)
Affiliations
Reading to learn
References
References available upon request.
Timeline
Clerk
The UPS Store 3446
03.2023 - Current
Courtesy Clerk
Food City
07.2021 - 10.2021
Associate of Applied Science - Information Technology
Walters State Community College
High School Diploma -
Berean Christian High School