Thomas K. Bower II
Mountain City
Summary
Dedicated professional with over six years of experience in driver management. Skilled in compliance monitoring and performance evaluation, with a strong focus on facilitating driver training and resolving issues. Committed to fostering a collaborative environment that drives operational success.
Professional with a strong foundation in funeral services and management. Recognized for empathy, leadership, and the ability to create meaningful memorial experiences. Prepared to leverage diverse skills to enhance family support during difficult times.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Funeral Director
Mountain City Funeral Home
Mountain City
08.2023 - Current
- Coordinated funeral services and created personalized memorials for families.
- Guided families through grief while providing compassionate support and assistance.
- Prepared and maintained deceased remains using industry-standard practices and protocols.
- Conducted pre-planning consultations to help families outline their wishes for services.
- Ensured compliance with legal regulations, maintaining accurate records and documentation.
- Performed administrative duties such as answering phones, filing paperwork and completing forms.
- Organized funeral services and memorials, including arranging for clergy, pallbearers, flowers, music and other necessary items.
- Maintained records of all contracts, payments and services provided.
- Participated in continuing education courses to maintain licensure requirements.
- Assisted in pre-arranging funerals with clients.
- Ensured compliance with state regulations governing funeral homes.
Driver Manager
Danny Herman Trucking
Mountain City
02.2017 - 09.2023
- Coordinated driver schedules to ensure timely deliveries and efficient routes.
- Monitored compliance with safety regulations and company policies for drivers.
- Assisted in resolving driver issues and facilitated communication between teams.
- Conducted performance reviews to evaluate driver efficiency and adherence to standards.
- Implemented training programs for new drivers on company procedures and safety protocols.
- Managed daily operations by overseeing dispatching and route planning processes.
- Analyzed driver performance data to identify areas for improvement and development.
- Managed the daily operations of a fleet of drivers and vehicles.
Customer Service /Retail Sales Associate
Tri State Growers Co-op
Mountain City
04.2016 - 01.2017
- Assisted customers in selecting plants and gardening supplies.
- Maintained inventory levels and organized merchandise displays.
- Provided information about plant care and product usage to customers.
- Operated cash register and processed customer transactions efficiently.
- Answered customer inquiries and resolved issues promptly.
Funeral Director's Assistant
Johnson County Funeral Services
Mountain City
05.2011 - 04.2016
- Assisted with funeral preparations and arrangements for grieving families.
- Coordinated transportation of remains to and from facilities.
- Prepared and maintained funeral service equipment and supplies.
- Provided compassionate assistance to families during visitation hours.
- Organized paperwork, including death certificates and permits for services.
- Addressed all client questions and requests for information relating to funeral services and pricing.
Education
Associate of Science -
Gupton Jones College
Atlanta , GA 01.2021 - 08.2023
Skills
- Driver scheduling
- Route optimization
- Compliance monitoring
- Performance evaluation
- Driver training
- Customer relationship management
- Dispatch coordination
- Problem solving
- Effective communication
- Issue resolution
- Time management
- Team building
- Empathy and patience
- Customer service
- Strong leadership qualities
Timeline
Funeral Director
Mountain City Funeral Home
08.2023 - Current
Associate of Science -
Gupton Jones College
01.2021 - 08.2023
Driver Manager
Danny Herman Trucking
02.2017 - 09.2023
Customer Service /Retail Sales Associate
Tri State Growers Co-op
04.2016 - 01.2017
Funeral Director's Assistant
Johnson County Funeral Services
05.2011 - 04.2016