Karla Yanes
Murfreesboro
Summary
Bilingual dental professional with over four years of experience optimizing front desk administration and patient coordination in fast-paced environments. Expertise in dental practice management systems and digital communication facilitates seamless daily operations, enhancing the overall patient experience. Recognized for exceptional organizational abilities and strong problem-solving skills, demonstrating the autonomy required to manage administrative workflows independently. A background as a Registered Dental Assistant (RDA) provides a deep understanding of clinical terminology, ensuring the delivery of accurate remote administrative support.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Front Desk Coordinator / Registered Dental Assistant (RDA)
Family Dental Care of Smyrna
Smyrna, TN
11.2024 - Current
- Oversaw daily patient scheduling and coordinated appointments for multiple healthcare providers.
- Delivered exceptional customer service by promptly answering multi-line phone systems and addressing inquiries.
- Ensured accurate assessment of patient coverage and eligibility for dental insurance to facilitate treatment access.
- Reviewed treatment plans to enhance patient comprehension of insurance benefits and financial responsibilities.
- Managed patient intake and discharge procedures to uphold efficient operations and maintain precise Dentrix records.
- Facilitated communication with insurance companies to manage eligibility claims and authorizations.
- Facilitated chairside procedures by preparing operatory environments, managing digital x-rays, and maintaining sterilization protocols.
- Enhanced front office processes to support seamless patient interactions and boost operational efficiency.
- Coordinated patient check-in and check-out processes, ensuring seamless workflow and positive patient experiences.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
Registered Dental Assistant (RDA) / Front Desk Coordinator
Creekview Dental
Smyrna, TN
05.2024 - 11.2024
- Supported both front office and clinical operations.
- Scheduled appointments, verified insurance, and coordinated treatment plans.
- Presented treatment plans and collected patient payments.
- Assisted dentists during procedures, took digital X-rays, and maintained sterilization standards.
Registered Dental Assistant (RDA)
Mi Plaza Dental
Nashville, TN
08.2021 - 11.2021
- Assisted dentists during restorative and preventive procedures.
- Prepared treatment rooms, sterilized instruments, took digital radiographs, and educated patients.
Registered Dental Assistant (RDA)
Madison Square Dental
La Vergne, TN
03.2021 - 08.2021
- Provided chairside assistance during dental procedures.
- Prepared operatories, documented patient information, and maintained OSHA infection control standards.
Education
Registered Dental Assistant (RDA) -
Dental Staff School of Tennessee
Franklin, TN03-2021
High School Diploma - undefined
Stewarts Creek High School
Smyrna, TN05-2020
Skills
- Front Desk Operations
- Patient Scheduling
- Insurance Verification
- Treatment Coordination
- Customer Service
- Patient Check-In/Check-Out
- Treatment Plan Presentation
- Payment Collection
- Chairside Assisting
- Digital X-Rays
- Dentrix
- Electronic Dental Records
- OSHA Infection Control
- Bilingual (English & Spanish)
- Microsoft Office Suite
- Electronic Dental Records (EDR)
- Administrative skills
- Administrative support
- Problem-solving skills
- Scheduling appointments
LANGUAGES
English – Fluent
Spanish – Fluent
Timeline
Front Desk Coordinator / Registered Dental Assistant (RDA)
Family Dental Care of Smyrna
11.2024 - Current
Registered Dental Assistant (RDA) / Front Desk Coordinator
Creekview Dental
05.2024 - 11.2024
Registered Dental Assistant (RDA)
Mi Plaza Dental
08.2021 - 11.2021
Registered Dental Assistant (RDA)
Madison Square Dental
03.2021 - 08.2021
High School Diploma - undefined
Stewarts Creek High School
Registered Dental Assistant (RDA) -
Dental Staff School of Tennessee