TiAirra Talley
Chattanooga
Summary
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
5
5
years of professional experience
Work History
Subject Matter Expert
DisclosedRX
04.2025 - Current
- Handled 20–40 inbound benefits related calls daily from members, pharmacies, and prescribers regarding prescription coverage, prior authorization statuses, and medication access under the PBM plan.
- Analyzed call patterns and recurring insurance claim issues, documenting trends and forwarding insights to leadership to improve workflow and training
- Processed pharmacy insurance claim overrides for pharmacies experiencing claim rejections
- Provided accurate pharmacy benefit information, including plan coverage, formulary status, medication exclusions, co-pay structures, and savings eligibility.
- Assisted with and initiating Prior Authorizations (PAs) requests.
- Explained clinical requirements, and updated members, pharmacies, and prescribers on PA status.
- Provided assistance to callers for next steps following PA status.
- Explained pharmacy insurance benefits, including formulary coverage, tiering, exclusions, step therapy requirements, quantity limits, co-pay structures, and savings program eligibility
- Completed QA reviews on claim override activity, verifying correct interpretation of rejection codes, accurate override application, and proper documentation in accordance with PBM policy
Copay Specialist
IQVIA-Abbvie
11.2023 - 03.2025
- Manage over 50 inbound/ outbound calls daily
- Provide pharmacies with payment information for patients' specialty medication
- Document all call details and patient interactions to maintain thorough records
- Ensure accurate claim submissions and provide pharmacies/ patients with necessary information
Chemo Prep Technician
Tennessee Oncology
02.2023 - 01.2024
- Responsible for all duties of preparing and dispensing of Chemotherapy medication.
- Mix chemotherapy and biologics only within the biological safety cabinet (BSC) using proper aseptic technique.
- Follow clean room guidelines and accurately prepares IV solutions and other sterile products.
- Maintain accuracy in processing orders to ensure that all orders are processed and dispensed in a timely manner.
- Check all orders for completeness of information. Verify patient information and proper physician authorization.
- Interpret the appropriateness of a medication order before preparing the medication.
- Calculate the dosage before preparing the medication/s for the patient's treatment.
- Maintain inventory of all medication and supplies needed for each work day.
- Chart patient information for the appropriate medication and supplies used.
Certified Pharmacy Technician
Designer Drugs Pharmacy
10.2022 - 01.2023
- Provide customer service over the phone by facilitating the ordering of the patient's Cataractave eye drops.
- Perform outbound and inbound calls to hundreds of patients once a prescription order has been received.
- Accept inbound calls for and coordinating patient prescriptions with patient procedures.
- Enter patient information and prescription orders.
- Answer and prioritize phone calls while displaying excellent phone etiquette.
- Understand the ability to articulate and problem-solve patient needs, product storage, and shipping logistics.
Submission Specialist
ProPharma Group
12.2021 - 09.2022
- Monitor adverse reaction cases for errors and late submissions and entered them in designated trackers
- Preform quality assurance checks for generated cases.
- Contact Business Partners with reminders of late cases and acknowledgement reminders.
- Translated and assembled business requirements into detailed, production-level technical specifications, detailing new features and enhancements to existing business functionality.
Nuclear Pharmacy Technician
Cardinal Health
10.2021 - 01.2022
- Prepare radiopharmaceuticals by combining radioisotopes and compounding radiopharmaceuticals.
- Receive and fill prescription orders.
- Draw, dispense, and package radiopharmaceuticals in accordance with the regulations of the State Board of Pharmacy and USP 797 Preform routine lab and buffer room cleaning according to USP 797.
- Perform quality assurance tests on instruments and radiopharmaceuticals daily.
- Make deliveries to medical contracted accounts with company vehicles as needed.
Certified Pharmacy Technician
Hamilton County Health Department
01.2021 - 10.2021
- Prepared thousands of COVID-19 vaccines daily
- Assisted with the administration of COVID-19 vaccines.
- Ensured and documented the proper storage for COVID-19 vaccines
- Documented each dose given and drawn up for the day
- Perform quality assurance for the accuracy of each dose drawn.
- Was in charge of medication stock management, which included counting, labeling, and maintaining controls.
- Restocked pharmacy shelves with current merchandise to ensure that peripheral sales remained consistent.
Education
Certified Pharmacy Technician -
Muhlenberg Job Corps Center
12.2019
BS - Chemistry
The University of Tennessee at Chattanooga
05.2018
High School - undefined
Chattanooga School for the Arts & Sciences
05.2017
Skills
- Data entry
- Sterile IV admixture procedures
- Sterile/ Non- Sterile Compounding
- Prescription order interpretation
- Pharmaceutical inventory management
- Soft Phone/ Communication
Timeline
Subject Matter Expert
DisclosedRX
04.2025 - Current
Copay Specialist
IQVIA-Abbvie
11.2023 - 03.2025
Chemo Prep Technician
Tennessee Oncology
02.2023 - 01.2024
Certified Pharmacy Technician
Designer Drugs Pharmacy
10.2022 - 01.2023
Submission Specialist
ProPharma Group
12.2021 - 09.2022
Nuclear Pharmacy Technician
Cardinal Health
10.2021 - 01.2022
Certified Pharmacy Technician
Hamilton County Health Department
01.2021 - 10.2021
BS - Chemistry
The University of Tennessee at Chattanooga
High School - undefined
Chattanooga School for the Arts & Sciences
Certified Pharmacy Technician -
Muhlenberg Job Corps Center