Summary
Overview
Work History
Education
Skills
Timeline
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Tian Neal

Lebanon,TN

Summary

Results-driven Quality Control Technician with expertise in product inspection and equipment calibration at Royal Truck Body. Demonstrated adaptability and attention to detail, enhancing product reliability and safety compliance. Proven ability to identify quality issues and implement effective solutions, fostering a culture of excellence and customer focus in fast-paced environments.

Knowledgeable quality technician with solid foundation in quality control processes and proven ability to ensure product standards are consistently met. Successfully led initiatives to improve inspection procedures, resulting in enhanced product reliability. Demonstrated proficiency in identifying defects and collaborating with teams to implement corrective actions.

Overview

13
13
years of professional experience

Work History

Quality Control Technician/Automotive Technician

Royal Truck Body
02.2025 - 08.2025
  • Maintained quality documentation and records for conformance with relevant standards.
  • Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Developed and implemented quality control processes to meet product standards.
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.

Mail Carrier

USPS
04.2023 - 10.2024
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
  • Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
  • Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
  • Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
  • Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Handled mail and packages with care to prevent damage during delivery.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
  • Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
  • Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
  • Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
  • Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
  • Helped maintain a clean work environment in the post office facility by participating in regular cleaning tasks as needed.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Participated in ongoing USPS training programs to stay current on postal service procedures, regulations, and best practices for efficient mail delivery.
  • Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
  • Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
  • Monitored weather conditions regularly to adjust delivery routes accordingly.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Reduced the number of customer complaints regarding undelivered or damaged packages through careful handling practices during transportation from the post office to recipient addresses.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Streamlined mail carrier operations by effectively using handheld scanners to track package status and confirm deliveries.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Responded to customer inquiries and concerns with professionalism, enhancing public image of postal service.
  • Maintained accurate records of deliveries and attempted deliveries, supporting postal service accountability.
  • Assisted in training new mail carriers, sharing best practices and tips for effective mail delivery.
  • Increased community trust by providing consistent and accurate mail delivery services.
  • Identified and reported potential security risks during mail delivery, contributing to community safety.
  • Coordinated with postal office team to manage undeliverable mail, ensuring timely resolution of delivery issues.
  • Supported postal service during peak periods by working extended hours, ensuring all mail was delivered on time.

Machine Operator

Moldex Metrics
04.2021 - 02.2022
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
  • Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
  • Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
  • Ensured accurate documentation of production data for analysis and continuous improvement efforts.
  • Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
  • Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
  • Increased production efficiency by meticulously calibrating machinery before each shift.
  • Optimized machine output to meet production targets, carefully scheduling machine runs and maintenance.
  • Ensured product consistency, closely monitoring machine outputs and making necessary adjustments.
  • Ensured high-quality output, rigorously inspecting products to meet quality standards.
  • Quickly shut down equipment in emergency situations following protocols.

Assembly Line Production Worker

MetoKote Corporation
07.2012 - 06.2016
  • Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
  • Contributed to overall team success by meeting daily production targets consistently.
  • Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
  • Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
  • Operated various tools and equipment proficiently for faster product assembly without compromising quality.
  • Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
  • Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
  • Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
  • Maximized output by working efficiently under pressure during periods of high demand or tight deadlines.
  • Displayed strong problem-solving abilities when faced with challenges during the assembly process, finding solutions efficiently without compromising quality or speed.
  • Adhered to strict safety protocols, minimizing workplace accidents and injuries during the assembly process.
  • Assisted with training new employees, sharing expertise and best practices for assembly line work.
  • Promoted teamwork among colleagues through effective communication skills and collaboration efforts on the production floor.
  • Increased product quality through thorough inspection of assembled items before packaging.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Performed visual and functional inspection of components to determine quality and identify defects.

Education

High School Diploma -

Antioch Highschool
Antioch, TN
01-2001

Skills

  • Product inspection
  • Visual inspection
  • Equipment calibration
  • Inspections and reviews
  • Workplace safety
  • Testing procedures
  • Chemical handling
  • Customer focus
  • Electrical testing
  • Raw materials testing
  • Attention to detail
  • Quality issue identification
  • Data entry
  • Safety compliance
  • Adaptability and flexibility
  • Multitasking
  • Product Inspections
  • Finished goods inspection
  • Safety procedures
  • Materials inspections
  • Critical thinking
  • Technical writing

Timeline

Quality Control Technician/Automotive Technician

Royal Truck Body
02.2025 - 08.2025

Mail Carrier

USPS
04.2023 - 10.2024

Machine Operator

Moldex Metrics
04.2021 - 02.2022

Assembly Line Production Worker

MetoKote Corporation
07.2012 - 06.2016

High School Diploma -

Antioch Highschool

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Tian Neal