Tiana Prado
Portland
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Customer Service Representative
ASCI
Goodlettsville
05.2025 - Current
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and managed returns using company software systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Server
Brixx Wood Fired Pizza
Hendersonville
12.2024 - 05.2025
- Provided excellent customer service and addressed guest inquiries promptly.
- Took orders accurately and entered them into the point-of-sale system.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shift.
- Managed cash transactions and processed payments efficiently at the end of service.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
Secretary
Greystone Lumber
Franklin
08.2024 - 12.2024
- Managed scheduling and calendar coordination for executives and team members.
- Organized and maintained filing systems for confidential documents and records.
- Prepared meeting agendas and documented minutes for team discussions.
- Coordinated office supplies inventory, ensuring timely restocking and availability.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Greeted visitors and directed to appropriate location or person.
Press Operator
NASG
Portland
04.2022 - 08.2024
- Operated printing presses to produce high-quality printed materials.
- Monitored equipment performance and adjusted settings for optimal output.
- Maintained safety standards while performing production tasks in a fast-paced environment.
- Collaborated with team members to meet production schedules and deadlines.
- Maintain detailed logs of work performed including timesheets and materials used.
- Ensure that all safety regulations are followed while operating machinery.
- Troubleshot press when product defects occurred and immediately remedied issues.
- Record information such as number of impressions made during shift.
Stocker
Walmart
White House
08.2021 - 04.2023
- Stocked shelves with merchandise in accordance with store layout.
- Organized backroom inventory for efficient retrieval and replenishment.
- Assisted customers by locating products and answering inquiries.
- Organized and replenished stock to ensure shelves were consistently well-stocked and visually appealing.
- Maintained cleanliness and orderliness throughout sales floor and storage areas.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Provided customer service by answering questions about product location, price and availability.
Education
Portland High School
Portland, TNSkills
- Customer service
- Order processing
- Inventory management
- Complaint resolution
- Team collaboration
- Cash handling
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Credit card payment processing
Timeline
Customer Service Representative
ASCI
05.2025 - Current
Server
Brixx Wood Fired Pizza
12.2024 - 05.2025
Secretary
Greystone Lumber
08.2024 - 12.2024
Press Operator
NASG
04.2022 - 08.2024
Stocker
Walmart
08.2021 - 04.2023
Portland High School