Tiana Smith

· Building my own personal business and clientele, inspiring loyalty to Dillard’s and have driven repeat business through sales, events, recruitments and services in the accessories department.

· Utilizing Pandora’s specialized selling model (SPARK) and product knowledge to achieve and exceed sales goal.

· Being aware of current product launches, promotions, executing visual refreshes and complete Pandora product knowledge to leverage driving sales and display personal accountability in achieving sales and KPI targets.

• Built my own personal business and clientele, inspiring loyalty to Dillard’s and have driven repeat business through sales, events, recruitments and services in the cosmetics department.
• Coached my team to drive sales and personal sales growth for the company and achieved 2% commission when women’s fragrances goals are met.
• Obtained knowledge about luxury fragrances through in person and virtual fragrance trainings and digital learning modules while staying up to date about the latest trends regarding existing and new fragrance products.

• Ensured customer satisfaction by greeting and answering their questions.
• Toured your department to ensure it meets our customers' expectations, prioritized tasks, executed processes, and delivered results within your area toward common store goals.
• Led teams ranging from 30-50 people that included effective communication, direction, and execution.

• Chosen to demonstrate new employees as a role model to introduce store’s daily objectives relevant to sales goals and customer growth outlooks.
• Build loyal clientele by implementing marketing strategies that encourage clients to visit regularly.
• Advise an average of 40+ customers per day in finding or selecting items and providing recommendations which have generated a total of $8K in additional revenue.