Summary
Overview
Work History
Skills
Timeline
Generic

Tianna Alameda

Nashville

Summary

Dynamic and results-oriented professional with extensive experience in payroll processing and customer service, notably at PAYCHEX. Excelled in reducing payroll errors and resolving discrepancies, demonstrating strong analytical and communication skills. Skilled in payroll administration and telephone etiquette, adept at enhancing operational efficiency and employee satisfaction.

Professional payroll specialist with strong background in payroll processing, compliance, and financial reporting. Skilled in utilizing payroll software and managing employee data with precision. Focus on collaboration and adaptability, ensuring seamless operations and effective problem-solving within teams. Known for reliability and delivering consistent results in dynamic environments.

Overview

10
10
years of professional experience

Work History

Payroll Specialist

PAYCHEX
03.2022 - Current
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Resolved payroll discrepancies quickly and successfully.
  • Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
  • Documented and processed all garnishments for bankruptcies, student loans, and child support orders.

Server

The Inn On The Lake
05.2015 - 09.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Front Desk Receptionist

Super 8 Hotel
08.2021 - 12.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Bartender

Bubbys Tavern
03.2021 - 07.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Front Desk Receptionist

The Finger Lakes Hotel
03.2019 - 01.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.

Skills

  • Payroll processing
  • New hire processing
  • Time sheet review
  • Payroll administration
  • Billing
  • Telephone and email etiquette

Timeline

Payroll Specialist

PAYCHEX
03.2022 - Current

Front Desk Receptionist

Super 8 Hotel
08.2021 - 12.2021

Bartender

Bubbys Tavern
03.2021 - 07.2021

Front Desk Receptionist

The Finger Lakes Hotel
03.2019 - 01.2020

Server

The Inn On The Lake
05.2015 - 09.2015

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Tianna Alameda