Tiera Hawthorne
Customer Service
Chattanooga ,TN
Summary
Seeking a challenging position in a progressive organization that values and leverages talents to drive significant contributions. Committed to making a meaningful impact while seizing opportunities for personal and professional growth.
Overview
10
10
years of professional experience
Work History
Department Manager
H&M Hennes & Mauritz
01.2024 - Current
- Overseeing inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrink or obsolescence
- Collaborate with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improving customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Maintaining a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Overnight Stock Associate
Walmart
03.2023 - 12.2024
- Stocked and rotated merchandise to maintain product display.
- Removing damaged or out-of-date goods
- Setting up, cleaning, and organizing product displays
- Signing and pricing merchandise appropriately
- Securing fragile and high-shrink merchandise
Sales Associate
The Spice and Tea Exchange
07.2022 - 08.2024
- Ensuring each guest receives stellar customer service and is welcomed into the store and greeted with our trademark opening lines
- Utilize trademark follow up lines with guests
- Maintaining inventory levels throughout the store
- Price merchandise with labels, SKU’s, prices and locations
- Blend and package products as necessary and where applicable
- Obtain merchandise requested by customer, field customer questions concerning location product information, price and uses for products while establishing rapport
- Maintaining solid, accurate and current product knowledge to adequately promote products
- Complying with operating standards and procedures pertaining to the daily operation of the store
- Assesses and notifies management of low product inventory levels
- Maintaining store appearance by contributing towards daily chores
FT Manager-Store Manager
Express
10.2017 - 05.2022
- Demonstrated career growth at Express through consecutive promotions from Full-Time Manager in 2017 to Assistant Store Manager in 2018 and later reaching Store Manager position by 2020.
- Building a store environment that is sharply focused on consistently delivering exceptional, positive in store customer experiences
- Leading consistent focus on delivering an intimate customer experience
- Ensuring implementation up company selling strategies
- ITM coaching
- Analyzing the business and creating/communicating clear action plans that optimize results and ensure effective execution of all operational activities
- Managing schedules, payroll, daily expenses
- Conducting store inventories with RGIS
- Developing management team/ succession planning
- Visual merchandising/building floor-sets
- Developing new floor set concept ideas for the store and district
- Maintaining and developing company visual standards
- Training and developing FT management and below on visual excellence
- Managing and implementing new marketing strategies
- Assisting in the recruitment, hiring, and training process
- Leading store remodel teams
- Daily operational excellence
- Delivering GREAT customer experiences
- Controlling and minimizing shrink
- Driving sales and loyalty results
Sales Associate-PT Manager
Rue21
01.2015 - 01.2018
- Driving sales for designated departments
- Visual Merchandising
- Executing markdowns and price changes
- Shipping merchandise and receiving shipment
- Assisting management team in the coaching and development of associates
- Traveling to other stores for management support
- Greeting and assisting customers
- Running the cash registers
- Answering questions about product and promotions
- Upholding company visual and cleanliness standards
Education
Seeking Clinical Herbalist Certification -
The Herbal Academy
Seeking Business Degree -
Chattanooga State Community College
High School Diploma -
Red Bank High School
Skills
- Excellent verbal and written communication skills
- Strong analytical and creative problem solving skills
- Active listening
- De-escalation training
- Proven ability to network, recruit, hire, train, develop and promote associates
- Succession planning
- Proven ability to increase store profitability by controlling shrink externally and internally
- Visual merchandising and standards
- Data entry
- Microsoft Office/Google
- Planning and time management
- Cleanliness and organizational skills
- Store openings, closings, and remodels
Timeline
Department Manager
H&M Hennes & Mauritz
01.2024 - Current
Overnight Stock Associate
Walmart
03.2023 - 12.2024
Sales Associate
The Spice and Tea Exchange
07.2022 - 08.2024
FT Manager-Store Manager
Express
10.2017 - 05.2022
Sales Associate-PT Manager
Rue21
01.2015 - 01.2018
Seeking Clinical Herbalist Certification -
The Herbal Academy
Seeking Business Degree -
Chattanooga State Community College
High School Diploma -
Red Bank High School
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