Vaniesia Martin
Chattanooga
Summary
Customer service experience includes resolving customer complaints efficiently and maintaining accurate records of orders. Developed strong relationships with customers through personalized assistance while implementing methods to streamline service processes. Demonstrated effective communication skills in handling inquiries and providing product information, contributing to overall customer satisfaction. Proficient in administrative tasks such as data entry and report generation, ensuring a high level of organization and attention to detail.
Diligent and thorough Shipping and Receiving Clerk with excellent attention to detail and in-depth understanding of shipment tracking and support. Keeps center moving smoothly with accurate records and timely processing. Careful about finding and correcting errors.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shipping/Receiving Clerk
Operational Technical Services
Chattanooga
10.2024 - 03.2025
- Verifying items and make sure they are stored correctly
- Tracking inventory, maintaining accurate counts
- Records details of orders
- Pull up records for supervisors and managers
Customer Service Representative
Foundever
Remote
10.2024 - 01.2025
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Implemented innovative methods for streamlining the customer service process.
Key Carrier/Sales Associate
Dollar General
Chattanooga
01.2024 - 09.2024
- Assisting customers
- Keeping the store clean
- Updating window displays
- Substituting for the store manager
Food Server
Food City
Chattanooga
10.2021 - 03.2022
- Explained menu items and suggested appropriate options for food allergy concerns
- Elevated customer satisfaction through follow up and enthusiastic customer service.
- Wiped down surfaces and refilling condiments.
- Organized and replenished supplies at food stations to optimize team performance.
Material Handler
Manpower
Chattanooga
12.2020 - 04.2021
- Transported inventory items to appropriate locations.
- Operated pallet jacks to transfer large products from one area of warehouse to another.
- Kept storage areas organized, clean and secure.
- Packed item into appropriate containers.
- Alerted supervisors and co-wokers of hazards and other issues for quick resolutions.
Telephone Interviewer
Wilkins Research
Chattanooga
11.2019 - 10.2020
- Gathered data and insights from participants during telephone interviews.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Explained questions in better detail for interviewees to allow truthful answers.
- Delivered information from script.
Server
Ihop
08.2018 - 09.2019
- Worked with POS system to place orders
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables
- Used slow periods to restock supplies
Education
High school diploma or GED -
Chattanooga State Community College
Chattanooga, TN07.2024
Diploma -
Chattanooga State Community College
Chattanooga, TNSkills
- Communication skills
- Microsoft Outlook
- Serving
- Heavy lifting
- Professional phone
- Physical strength and stamina
- Supervising experience
- Clear communication
- Computer skills
- Materials Handling
- Daily food preparation
- Team player
- Data review and analysis
- Banquet experience
- Customer service
- Outbound calls
- Machine operator
- Hospitality
- Sales
- Microsoft Word
- Warehouse safety
- Microsoft Office
- Kaizen
- Transactions and cash handling
- Reading comprehension
- Attention to details
- Food service
- Serving Experience
- Food and beverage service
- Manufacturing
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Representative
Foundever
10.2024 - 01.2025
Shipping/Receiving Clerk
Operational Technical Services
10.2024 - 03.2025
Key Carrier/Sales Associate
Dollar General
01.2024 - 09.2024
Food Server
Food City
10.2021 - 03.2022
Material Handler
Manpower
12.2020 - 04.2021
Telephone Interviewer
Wilkins Research
11.2019 - 10.2020
Server
Ihop
08.2018 - 09.2019
High school diploma or GED -
Chattanooga State Community College
Diploma -
Chattanooga State Community College