Tiffany Ball
Chattanooga
Summary
Dynamic professional with extensive experience in customer service and team leadership at Asurion Insurance Services. Proven ability in conflict resolution and performance analysis, driving customer satisfaction and operational efficiency. Skilled in CRM software and committed to quality assurance, fostering a positive work environment while training and developing team members.
Overview
14
14
years of professional experience
Work History
Pelletizer
McKee Foods
Chattanooga
03.2025 - Current
- Responsible for operating and monitoring pelletizing equipment to convert raw materials into pellets that meet production and quality standards. My role involves machine setup, operation, troubleshooting, record production data, and maintenance while ensuring safety and efficiency throughout the production process. I have strong attention to detail and commitment to quality control, ability to work independently and as part of a team, and follow all safety procedures.
Front Line Supervisor
Asurion Insurance Services
Nashville
11.2017 - 03.2025
- Oversee call center or operations teams to ensure performance, customer satisfaction, and adherence to company standards. I coached representatives, monitored metrics, and worked to drive a positive and productive work environment. I have leadership and people management experience in a fast-paced call center. I have excellent cummincation, conflict resolution, and customer service skills.
Customer Service Representative
Tmobile
Chattanooga
08.2014 - 11.2017
- Assisted customers with inquiries regarding services and billing issues.
- Processed account changes and service upgrades efficiently.
- Resolved customer complaints through effective communication strategies.
- Educated customers about product features and promotions.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance service delivery standards.
- Utilized CRM software to track customer issues and follow-ups.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
HomeServe USA
Chattanooga
06.2011 - 08.2014
- Provided prompt assistance to customers via phone and email channels.
- Documented customer interactions in the support ticketing system for future reference.
- Collaborated with cross-functional teams to address complex customer inquiries.
- Educated customers on product features, enhancing their overall experience.
- Gathered customer feedback to identify trends and improve service quality.
- Managed escalated cases with professionalism, ensuring customer satisfaction.
- Trained new team members on support processes and customer interaction best practices.
Education
High School Diploma -
Brainerd High School
Chattanooga, TN05-2004
Skills
- Customer relationship management
- Conflict resolution
- Performance analysis
- Quality assurance
- Team leadership
- Training and development
- Effective communication
- Problem solving
- Attention to detail
- Time management
- CRM software proficiency
- Data analysis
- Performance monitoring
- Computer skills
- Empathy and patience
Timeline
Pelletizer
McKee Foods
03.2025 - Current
Front Line Supervisor
Asurion Insurance Services
11.2017 - 03.2025
Customer Service Representative
Tmobile
08.2014 - 11.2017
Customer Service Representative
HomeServe USA
06.2011 - 08.2014
High School Diploma -
Brainerd High School
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