Tiffany Blanton
GE Appliances, A Haier
Memphis
16
years of professional experience
Experienced professional with over 10 years in customer communications, procedure standardization, and relationship management. Skilled in delivering personalized service and addressing challenges effectively. Committed to leveraging expertise to drive organizational success and support professional growth.
Work History
Consumer Relations Advocate
4 Years 7 Months- Resolved consumer inquiries through effective communication and active listening techniques.
- Receive, investigate, document, and resolve consumer concerns with the highest focus on the quality of service and
consumer satisfaction. - Developed training materials for new team members on best practices in consumer relations.
- Implemented processes that streamlined complaint resolution, enhancing efficiency.
Customer Service Specialist
1 Year 4 Months- Help patients gain clear understanding of their pharmacy benefits
- Sufficient ability to problem solve
- Maintained patient interaction records using expert listening skills to determine the true nature of a patient’s call effectively answering their questions and addressing all concerns
- Equipped patients with all the knowledge and tools needed to make sound decisions regarding their health plan
IHX Manager
1 Year 6 Months- Developed training programs for staff, resulting in improved product knowledge and sales techniques.
- Monitor customer preferences to determine focus of sales efforts.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Auditor
8 Years 2 Months- Streamlined audit reporting processes, improving clarity and stakeholder engagement with findings.
- Established guidelines for data collection and reporting procedures. Wrote audit reports with detail for findings and recommendations.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Dispatched orders and relayed messages and special instructions the phlebotomists and radiology technicians.
Education
High School Diploma
Skills
Customer Service & Conflict Resolution
CRM
Salesforce
Process Improvement & Problem Solving
Training development
Microsoft Office Suite (Excel
Word)
Time management
Ability to work independently under general supervision and collaboratively as part of a team in a faced paced environment
Timeline
Consumer Relations Advocate
GE Appliances, A Haier
01.2022 - CurrentRead More
Customer Service Specialist
Cigna
08.2020 - 12.2021Read More
IHX Manager
AT&T Mobility
12.2018 - 06.2020Read More
Auditor
Gamma Healthcare
10.2010 - 12.2018Read More
North Pulaski High School
High School Diploma
Read More