Tiffany Bruce
Gallatin
Summary
Detail-oriented Payroll Manager with expertise in payroll administration and compliance management. Proven ability to maintain accurate records and ensure adherence to federal and state regulations, contributing to seamless payroll processing.
Overview
29
29
years of professional experience
Work History
Payroll Manager
Nashville Roof Consultants
Nashville
06.2022 - Current
- Ensured compliance with federal and state payroll regulations and labor laws.
- Maintained accurate payroll records using advanced accounting software systems.
- Reviewed payroll reports for accuracy before final distribution to employees.
- Onboarded new employees in time reporting and payroll systems.
- Managed the processing of new hires and terminations in the payroll system.
- Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
- Calculated overtime, vacation sick hours, and other categories of time.
- Performed quality checks on final payrolls prior to their transmission or distribution.
HR Administrator & Billing
RSS Nashville Roofing & Sheet Metal
Nashville
06.2005 - Current
- Administered employee benefits programs and addressed employee inquiries effectively.
- Managed employee benefits and compensation packages.
- Facilitated onboarding sessions for new hires, ensuring compliance with company policies.
- Organized onboarding activities for new hires including orientations, paperwork, and introductions.
- Collaborated with management to ensure adherence to labor laws and regulations.
- Ensured compliance with labor laws
- related to wages, hours worked, overtime pay, leaves of absence.
- Maintained personnel records in compliance with applicable laws and regulations.
- Managed employee records and maintained confidentiality of sensitive information.
- Prepared payroll information based on approved timesheets each week.
- Provided guidance on best practices related to human resource management.
- Aligned HR policies with federal and local regulations.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Suggested promotions and wage increase according to employee performance.
- Monthly Union reporting.
- Making sure the company is compliant with the union contracts.
- Track employee hours, vacation hours, and sick days.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
- Processed invoices and payments accurately and promptly.
- Performed data import, scanning, or manual keying processes to verify invoice accuracy.
- Investigated and responded to customer inquiries related to billing issues.
- Managed all payments processing, invoicing and collections tasks.
- Prepared bills, invoices, and bank deposits as needed.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Processed and sent invoices, adjustments, and credit memos to customers.
Warranty Administrator
Southeast Automotive
Nashville
03.1997 - 06.2005
- Reviewed and validated warranty documentation before approval and processing.
- Processed warranty claims for customer vehicles efficiently and accurately.
- Coordinated with service departments to resolve warranty-related issues promptly.
- Communicated with customers to explain warranty coverage and procedures clearly.
- Managed warranty inventory records to ensure accurate tracking of parts and materials.
- Collaborated with manufacturers to obtain necessary approvals for claims adjustments.
- Trained new staff on warranty processes and company policies effectively.
- Maintained compliance with industry regulations and company standards consistently.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Resolved discrepancies in warranty coverage for customers.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Stayed up to date on factory announcements and recalls.
- Evaluated existing policies and procedures for processing warranties and identified areas for improvement.
- Ensured compliance with applicable laws governing consumer protection rights when dealing with warranty claims.
- Assisted in creating standard operating procedures for processing warranty requests.
- Examined claims, records and procedures to grant approval of coverage.
- Coordinated and planned investigations of claims to confirm compensability and coverage.
- Transcribed data to worksheets and entered data into the computer to prepare documents and adjust accounts.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Assisted customers with vehicle service inquiries and scheduling appointments.
- Explained service recommendations and pricing to customers clearly and effectively.
- Coordinated with technicians to ensure timely completion of vehicle repairs.
- Maintained accurate records of customer interactions and service history.
- Provided updates to customers about the status of their vehicles during service.
- Resolved customer complaints and ensured satisfaction with services provided.
- Educated customers on vehicle maintenance best practices and care options.
- Greeted customers, identified their needs and provided advice on automotive services.
Education
Some College (No Degree) - Counseling Psychology
Colorado Christian University
Denver, COSkills
- Payroll administration
- Payroll processing
- Compliance management
- Payroll system implementation
- Employee benefits management
- Employee record management
- Time reporting systems
- Data verification
- Documentation expertise
- Documentation requirements
- Accounting software
- Reporting abilities
- Quality assurance
- Attention to detail
- Problem solving
- Effective communication
- HR policy alignment
- Reporting abilities
Affiliations
- Volunteer at Recovery Refuge: Faith based rehabilitation- I help getting guys that are in recovery and some that are getting out of incarceration get food, clothing, transporting them to and from work, I offer them support, compassion, a listening ear, and I let them know they are cared for and that God has a purpose for them.
- Volunteer for Celebrate Recovery: I am currently a co-leader and have helped serve food. I have promoted CR and the Landing (CR for teens) at various functions.
- Volunteer for GriefShare: Co-leading at various churches in Sumner County helping those who have lost a loved one.
- Volunteer for 12 Steps of Armor: Leading a group of women in recovery.
- I have a heart for those in recovery, and I have helped many get into rehabilitations and sober living.
Custom Section 1
- Matt McGrew- RSS Nashville 615-350-6200
- Katrina Singer- RSS Nashville 615-350-6200
Timeline
Payroll Manager
Nashville Roof Consultants
06.2022 - Current
HR Administrator & Billing
RSS Nashville Roofing & Sheet Metal
06.2005 - Current
Warranty Administrator
Southeast Automotive
03.1997 - 06.2005
Some College (No Degree) - Counseling Psychology
Colorado Christian University