Tiffany Carver
Nashville
Summary
Dear Hiring Manager,
Throughout my career, I have contributed to positive business results through effective organization, prioritization and follow-through of key organizational projects. My strengths and qualifications are an ideal match for the Customer Service Specialist requirements and will bring immediate value to your company.
In my former Customer Service Specialist role, I exercised a calculated and methodical approach to problem-solving. While I am independently motivated, I appreciate collective efforts and collaborate productively within group settings. Moreover, I am competent in Data evaluation and Senior leadership support with proficiency in Microsoft Office.
This opportunity is especially exciting as my professional goals align with your company's mission and values. Further, my communication, customer service and leadership abilities will serve to support your continued organizational efforts.
To illustrate the scope of my career history and professional competencies, please take a moment to review my enclosed resume. I am grateful for your evaluation of my credentials and subsequent response.
Sincerely,
Tiffany Carver
Overview
13
13
years of professional experience
Work History
Security Officer
Chesley Brown International
04.2025 - 08.2025
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular patrols to identify and address potential security risks.
- Assisted in implementing access control measures for restricted areas.
- Responded promptly to incidents, providing detailed reports for review.
- Engaged with visitors, addressing inquiries and maintaining a welcoming environment.
- Maintained accurate documentation of daily activities and incidents reported.
Customer Service Representative
The Hartford
09.2022 - 06.2023
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
- Provided support to team members, fostering a collaborative work environment.
- Assisted in processing orders and returns, ensuring accuracy and timeliness.
- Utilized CRM software to track customer interactions and follow-ups effectively.
- Adapted quickly to changing procedures and product updates, maintaining service quality.
- Educated customers on product features and benefits, boosting engagement levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Lincare
05.2019 - 09.2022
- Increased operational efficiency by leveraging Microsoft Office skills to streamline processes.
- Executed new systems that significantly improved overall workflow.
- Oversaw both inbound and outbound calls to provide prompt customer support.
- Ensured smooth operations through effective use of office equipment.
- Addressed customer complaints, fostering strong client relationships.
Administrator
Morningside of Belmont
03.2017 - 04.2019
- Answered phone calls, responded to queries, and replied to emails.
- Developed and optimized administrative processes to achieve organizational objectives and enhance office efficiency.
- Organized and maintained both physical and digital files, ensuring easy access to project materials.
- Composed letters, memos, reports, emails, presentations, and other written correspondence as required by management staff.
- Prepared and prioritized calendars and correspondence, facilitating efficient communication and scheduling
Assistant Store Manager
Rue 21
06.2012 - 02.2017
- Supervised daily store operations to ensure compliance with company policies and standards.
- Trained and mentored new staff on effective customer service techniques and product knowledge.
- Collaborated with management to develop promotional strategies that increased foot traffic.
- Implemented loss prevention measures, reducing shrinkage through staff training and awareness programs.
- Streamlined scheduling processes, enhancing staff efficiency and coverage during peak hours.
Education
High School Diploma -
Eminence High School
Simpsonville, KYSkills
- Microsoft Office, Technology, System Implementation, Inbound Calling, Outbound Calling, Issue Resolution,Complaint Resolution, Verbal Communication, Written Communication, De-escalation, Administrative Support,Time Management, Organization, Multi-tasking, Data Entry, 10-Key, Call Documentation, Active Listening,Critical Thinking, Empathy, Adaptability, Conflict Management
- Incident reporting
- General security
- Detail-oriented
- CCTV monitoring
- Superior customer service
Timeline
Security Officer
Chesley Brown International
04.2025 - 08.2025
Customer Service Representative
The Hartford
09.2022 - 06.2023
Customer Service Representative
Lincare
05.2019 - 09.2022
Administrator
Morningside of Belmont
03.2017 - 04.2019
Assistant Store Manager
Rue 21
06.2012 - 02.2017
High School Diploma -
Eminence High School