Tiffany Chavez
Cleveland
Summary
Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Lead Sales Key Holder
Rose and Remington
04.2025 - Current
- Enhanced customer satisfaction through exceptional service, product knowledge, and personalized attention.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Implemented creative visual merchandising displays that attracted customers' attention and promoted sales growth.
- Trained and mentored new staff on customer service best practices and operational procedures.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution, and active listening.
- Developed engaging content for social media platforms to enhance brand visibility.
Barista
Scooter's Coffee
04.2023 - 04.2025
- Developed rapport with customers, fostering a welcoming environment that encouraged repeat business.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Prepared and served high-quality coffee beverages to enhance customer satisfaction.
- Operated espresso machines and grinders, ensuring consistent flavor profiles in drinks.
- Maintained cleanliness of workstations and equipment to comply with health standards.
- Assisted in training new baristas on beverage preparation and customer service techniques.
Kitchen Volunteer
Beta Club - Salvation Army
10.2018 - 12.2019
- Maintained composure and work quality while under stress.
- Assisted in setting up and breaking down kitchen stations.
- Cleaned and maintained work areas, equipment and utensils.
- Collected donations from local organizations, businesses and residents to increase supplies and meet demand.
- Maintained clean, orderly work environment to meet food preparation codes.
- Helped visitors pick out food items from donations.
Peer Tutor Volunteer
Beta Club
09.2018 - 10.2019
- Observed and provided feedback on students work and behavior.
- Assisted students in identifying hopes and dreams and solutions.
- Created personalized lesson plans to meet needs of diverse learners.
- Motivated and supported students through positive feedback and reinforcement.
- Assisted students in self-advocacy and self-management skill-building.
- Motivated students with accurate feedback and positive reinforcement.
Education
Bachelor of Science - Psychology
The University of Tennessee - Chattanooga
Chattanooga, TN05.2026
High School Diploma -
Walker Valley High School
Cleveland, TN05.2021
Skills
- Creative and Critical Thinking
- Sales Presentations and Operations
- Trend analysis
- Adaptable and Flexible
- Strong Interpersonal Skills
- Conflict Mediation
- Quality Control
- Time Management
- Money Handling Abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Sales Key Holder
Rose and Remington
04.2025 - Current
Barista
Scooter's Coffee
04.2023 - 04.2025
Kitchen Volunteer
Beta Club - Salvation Army
10.2018 - 12.2019
Peer Tutor Volunteer
Beta Club
09.2018 - 10.2019
Bachelor of Science - Psychology
The University of Tennessee - Chattanooga
High School Diploma -
Walker Valley High School