Tiffany Duck
Iron City
Summary
Dynamic professional with experience in customer service and data analysis. Known for identifying trends to improve member satisfaction and operational efficiency. Eager to leverage skills in problem-solving and adaptability to drive impactful outcomes.
Overview
14
14
years of professional experience
Work History
Production Worker
Marelli
Lewisburg, TN
07.2025 - 06.2026
- Operated machinery to assemble automotive components efficiently and accurately.
- Conducted quality checks to ensure compliance with production standards and specifications.
- Collaborated with team members to optimize workflow in high-paced manufacturing environment.
- Maintained cleanliness and organization of work area to support safety protocols.
- Followed safety guidelines consistently, contributing to a safer workplace culture.
- Learned and adopted new processes quickly, enhancing overall team productivity.
- Participated in training sessions for new hires, fostering a supportive learning environment.
Member Experience Associate
Farm Bureau Health Plans
Columbia, TN
03.2025 - 07.2025
- Coordinated member onboarding processes, fostering a seamless transition to Farm Bureau Health Plans services.
- Assisted members with inquiries regarding health plans and benefits, ensuring prompt and accurate information delivery.
- Supported the development of member engagement strategies, enhancing overall satisfaction and retention rates.
- Executed follow-up communications with members to address concerns and gather feedback for service improvement.
- Analyzed member feedback trends to identify opportunities for program enhancements and better support solutions.
- Provided exceptional service by understanding member needs and recommending appropriate products or services.
- Recognized for consistently exceeding performance targets, demonstrating a strong commitment to providing outstanding member experiences.
- Built strong relationships with members through clear communication, empathy, and active listening skills.
- Maintained detailed records of member interactions, ensuring accurate follow-up and timely resolution of issues.
- Enhanced member satisfaction by promptly addressing concerns and providing personalized solutions.
- Verified customer identification and documentation for compliant transactions.
Debtor Analyst
Pathword National Bank
02.2020 - 03.2025
- Analyzed financial data to identify trends and provide insights for executive decision-making.
- Implemented data-driven strategies that improved accuracy in forecasting and budgeting.
- Developed comprehensive reports to support strategic planning and operational improvements.
- Collaborated with cross-functional teams to streamline processes and enhance productivity.
- Mentored junior analysts, fostering professional growth and enhancing team performance.
- Conducted risk assessments to safeguard assets and optimize resource allocation.
- Led initiatives to automate reporting tools, increasing efficiency in data analysis workflows.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Developed comprehensive training materials for new analysts, improving onboarding efficiency.
- Improved financial forecasting, meticulously analyzing past and current financial data.
- Spearheaded project to integrate new analytics software, boosting data analysis capabilities.
- Multi-Account Collections
- Customer Service for large businesses.
Bookkeeper/Front Desk/Front Desk Night Auditor
Embassy Suites
Cool Springs, TN
06.2013 - 01.2019
- Prepared monthly financial statements, providing insights for management decisions.
- Implemented new accounting software, enhancing workflow efficiency and data accuracy.
- Managed daily financial transactions and reconciled accounts to ensure accuracy and compliance.
- Oversaw payroll processing, ensuring timely and accurate employee compensation.
- Trained junior staff on bookkeeping procedures and software use, fostering team development.
- Collaborated with department heads to analyze budgets and forecast future financial needs.
- Developed best practices for record-keeping, improving overall operational efficiency in accounting functions.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Posted daily receipts and payments in accordance with corporate protocols.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
- Reduced errors in financial statements with meticulous attention to detail during data entry.
Assistant Manager
Security Finance, Financial Services
Columbia, TN
12.2012 - 06.2013
- Oversaw daily operations, ensuring compliance with company policies and regulatory standards.
- Trained and mentored staff to enhance team productivity and service quality.
- Developed and implemented process improvements to streamline financial transactions.
- Analyzed customer feedback to identify trends and improve service offerings.
- Collaborated with management to create strategic plans for business growth initiatives.
- Monitored key performance indicators, providing actionable insights for decision-making.
- Facilitated training sessions on financial products, enhancing staff knowledge and client interactions.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Loan Underwriting
- Business Marketing
- Account Collections
Education
High School Diploma -
Mount Pleasant High
Mount Pleasant, TN06-2003
Skills
- Product assembly
- Product packaging
- Material handling
- Machine operation
- Inventory management
- Cross-training
- Workplace cleanliness
- Customer Service
- Computer skills
- Teamwork and communication
- Good communication
- Positive attitude
Timeline
Production Worker
Marelli
07.2025 - 06.2026
Member Experience Associate
Farm Bureau Health Plans
03.2025 - 07.2025
Debtor Analyst
Pathword National Bank
02.2020 - 03.2025
Bookkeeper/Front Desk/Front Desk Night Auditor
Embassy Suites
06.2013 - 01.2019
Assistant Manager
Security Finance, Financial Services
12.2012 - 06.2013
High School Diploma -
Mount Pleasant High