Tiffany Gaffney
Murfreesboro
Summary
Results-driven professional with expertise in customer relations, small business operations, and project management. Proven ability to enhance client satisfaction and streamline operational processes, ensuring compliance and efficiency.
Overview
23
23
years of professional experience
Work History
Owner/President
Goodson, Inc.
08.2003 - Current
- Developed and implemented payroll processing systems to ensure timely and accurate employee compensation.
- Managed client relationships, providing tailored payroll solutions to meet diverse business needs.
- Oversaw compliance with federal and state payroll regulations to mitigate risks and ensure legal adherence.
- Streamlined payroll operations, enhancing efficiency through automation and process optimization.
- Trained staff on payroll software usage, promoting best practices for data integrity and accuracy.
- Analyzed payroll data to identify trends, facilitating informed decision-making for strategic growth initiatives.
- Conducted regular audits of payroll processes to maintain accuracy and improve overall service quality.
- Led initiatives to enhance customer satisfaction by developing responsive service protocols for client support inquiries.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Improved team productivity by introducing innovative project management tools and techniques.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Family Christian Academy
Old Hickory, TNCertified Payroll Professional -
PayrollOrg
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Business management
- Business planning
- Project estimating
- Staff management
- Staff hiring
- Business administration
- Employee development
- Budget development
- Budget administration
- Human resource management
Timeline
Owner/President
Goodson, Inc.
08.2003 - Current
High School Diploma -
Family Christian Academy
Certified Payroll Professional -
PayrollOrg