Tiffany Giove
Murfreesboro,TN
Summary
Dynamic General Manager with a proven track record at O'Charley's Restaurant & Bar, driving a 3% increase in repeat business through strategic sales initiatives. Expert in P&L management and team development, fostering a culture of excellence and operational efficiency while enhancing customer satisfaction and optimizing inventory management.
Dedicated restaurant professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2026
2026
years of professional experience
Work History
General Manager
O'Charley's Restaurant & Bar
2023 - Current
- Developed and implemented strategies to increase sales and profitability. Increasing repeat business by 3%.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Kitchen Manager
O'Charley's Restaurant & Bar
01.2020 - 2023
- Supervised kitchen staff to ensure adherence to food safety and sanitation standards.
- Managed inventory, reducing waste through effective stock rotation practices.
- Developed and implemented training programs to enhance culinary skills of team members.
- Optimized kitchen workflows, improving service speed and quality during peak hours.
Corporate Trainer/foh Lead
O'Charley's Restaurant & Bar
2015 - 2020
- Collaborated with management to identify training needs and align programs with organizational goals.
- Facilitated workshops on customer service excellence, improving guest satisfaction scores.
- Mentored junior trainers, fostering a culture of continuous improvement within the team.
- Prepared educational materials such as module summaries, videos and informational packets.
Education
Associate of Science - Business Management
Middle Tennessee State University
Murfreesboro, TN05-2014
High School Diploma -
Siegel High School
Murfreesboro, TN01-2008
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Training and coaching
- Customer relationship management
- P&L management
- Cost analysis and savings
- Sales Forecasting
Timeline
Kitchen Manager
O'Charley's Restaurant & Bar
01.2020 - 2023
General Manager
O'Charley's Restaurant & Bar
2023 - Current
Corporate Trainer/foh Lead
O'Charley's Restaurant & Bar
2015 - 2020
Associate of Science - Business Management
Middle Tennessee State University
High School Diploma -
Siegel High School