Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Herrmann

Clinton

Summary

I am an enthusiastic Administrative Assistant who brings excellent customer service and conflict management skills having worked in various environments with people from all walks of life. I am an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude, a willingness to learn, and take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Church Admin Assistant

Express Employment
08.2024 - 02.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.

Assistant Sales Manager

Goodwill Industries
07.2022 - 02.2023
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Assisted sales team with completing customer transactions and managing issues.
  • Developed strong client relationships for repeat business and increased referrals.
  • Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
  • Completed store opening and closing procedures by counting drawers and managing security.

After School Counselor

Anderson County Schools
03.2022 - 10.2022
  • Organized fun and educational activities to enhance students'' creative thinking and problem-solving skills.
  • Enhanced student participation by incorporating interactive activities and group projects into the after-school program.
  • Maintained accurate records on student attendance, performance, and behavioral issues for review by program administrators.
  • Built productive, lasting connections with individual students.
  • Managed a safe and inclusive environment, promoting respect and understanding among diverse groups of students.

Patient Services Coordinator

Cora Physical Therapy
09.2021 - 02.2022
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Used EMR to maintain electronic patient files, successfully maintaining over 500+ patient files.
  • Collected forms, insurance card, and co-pay to facilitate registration process and prepare patient for appointment.

Professional Services Assistant

Emory Valley Center
11.2020 - 08.2021
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Assisted the professional services director, community support managers
  • Prepared and processed all paperwork for supported individuals, medical, dental, psychiatric and specialists visits.
  • Kept the annual appointment database up to date.
  • Heavy data entry, multi lines phones and eFaxing within the department.
  • Corresponded with supported individuals, family members, care givers and medical staff both in person and emails.
  • Managed all aspects of the non emergency medical transportation billing.
  • Requested and processed medical records while maintaining HIPPA guidelines.

In Home Childcare

Self-employeed
03.2014 - 03.2020
  • Established positive relationships with children by engaging in interactive play sessions and offering emotional support as needed.
  • Promoted healthy lifestyle choices through balanced meal planning, physical activity involvement, and promoting good hygiene habits.
  • Developed strong communication with parents to keep them informed of their child''s progress and any concerns.
  • Encouraged outdoor exploration through nature walks or visits to local parks while discussing environmental awareness topics relevant to their age group.
  • Assisted children with homework completion while providing additional support in challenging subject areas when needed.
  • Organized creative arts projects that encouraged self-expression and exploration through various mediums such as painting or music making.
  • Provided emergency care during unforeseen events or circumstances, ensuring the safety and well-being of all parties.
  • Administered medications, maintained records, and coordinated medical appointments for the proper care of children.
  • Ensured a safe and nurturing environment by childproofing the home and monitoring play areas.
  • Coordinated household chores such as laundry, grocery shopping, and cleaning to maintain a clean living environment for the family.

Apartment Manager

Douglas Cherokee Economic Authority
11.2018 - 02.2020
  • Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
  • Managed property financial records by collecting rent from 50 tenants and reconciling monthly accounts payable and receivable.
  • Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
  • Maximized occupancy rates through proactive marketing and timely processing of rental applications.
  • Conducted move-out and move-in inspections to determine charges for damages and market readiness.
  • Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
  • Evaluated tenant applications using strict screening criteria, selecting reliable residents who maintained good payment records and care for the property during their tenancy period.
  • Ensured compliance with pertinent housing regulations by staying current on industry updates and adjusting policies accordingly.
  • Identified areas in need of improvement within common spaces and implemented upgrades that benefited overall community satisfaction.

Education

CNA License - Nurse Assistant

Red Cross
Knoxville, TN
08-1999

High School Diploma -

Seymour High School
Seymour, TN
05-1998

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • File organization
  • Microsoft Office Suite
  • Scheduling and calendar management
  • Customer and client relations
  • Customer relations
  • Professional and mature
  • Resourceful
  • Computer proficiency

Timeline

Church Admin Assistant

Express Employment
08.2024 - 02.2025

Assistant Sales Manager

Goodwill Industries
07.2022 - 02.2023

After School Counselor

Anderson County Schools
03.2022 - 10.2022

Patient Services Coordinator

Cora Physical Therapy
09.2021 - 02.2022

Professional Services Assistant

Emory Valley Center
11.2020 - 08.2021

Apartment Manager

Douglas Cherokee Economic Authority
11.2018 - 02.2020

In Home Childcare

Self-employeed
03.2014 - 03.2020

CNA License - Nurse Assistant

Red Cross

High School Diploma -

Seymour High School

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