Tiffany Holloway
Memphis
Summary
Medical professional with 16 yrs experience in the healthcare field prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Experienced with patient observation, crisis intervention, and care plan implementation. Utilizes therapeutic techniques to support patient well-being and recovery. Strong understanding of collaborative healthcare environments and patient advocacy.
Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Overview
8
8
years of professional experience
Work History
Medical Assistant/phlebotomist
Variety Care
02.2026 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Direct Support Professional
ResCare
02.2026 - Current
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Transported clients to medical and dental appointments to provide support.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Behavior Health Technician
SSM Health
09.2022 - 10.2025
- Monitored patient behavior and provided support to enhance emotional well-being.
- Implemented therapeutic activities tailored to individual treatment plans.
- Assisted in crisis intervention, ensuring safety for all patients.
- Documented patient progress and reported changes to healthcare team.
- Educated patients on coping mechanisms and stress management techniques.
Medical Assistant/Phlebotomist
Oak Street Health
08.2021 - 07.2022
- Assisted healthcare providers with patient examinations and procedures, ensuring optimal comfort and care.
- Managed patient scheduling and follow-ups, enhancing clinic efficiency and patient flow.
- Administered medications and vaccinations according to established protocols, maintaining compliance with safety standards.
- Prepared patients for diagnostic tests by explaining procedures and providing necessary instructions.
- Educated patients on treatment plans and preventive care, fostering better health literacy.
- Performed vital signs assessments and documented results in electronic health record systems accurately.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
Medical Assistant/Phlebotomist
Mercy Rheumatology
01.2018 - 02.2021
- Coordinated medical supply inventory management, streamlining ordering processes to reduce delays.
- Collaborated with healthcare team members to develop patient-centered care strategies, improving overall service delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Certification - Medical Assistant/Phlebotomy
Platt College
Oklahoma City, OK01-2010
Certification - Medical Coding And Billing
City College
Moore, Oklahoma09-2005
Skills
- Medical office administration
- Intake control
- Phlebotomy
- Check-in coordination
- Patient-focused care
- Electronic health records
- Telehealth visits
- ADL support
- Client documentation
- Social skills development
- Community integration support
- Daily living support
- Skill-building exercises
- Individual counseling
- Security procedures
- Crisis intervention
- Behavioral analysis
- Activity monitoring
- Therapeutic communication
- Substance abuse counseling
- Behavior modification
Timeline
Medical Assistant/phlebotomist
Variety Care
02.2026 - Current
Direct Support Professional
ResCare
02.2026 - Current
Behavior Health Technician
SSM Health
09.2022 - 10.2025
Medical Assistant/Phlebotomist
Oak Street Health
08.2021 - 07.2022
Medical Assistant/Phlebotomist
Mercy Rheumatology
01.2018 - 02.2021
Certification - Medical Coding And Billing
City College
Certification - Medical Assistant/Phlebotomy
Platt College