Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Howard

Memphis

Summary

Dedicated and versatile customer service professional with over 10 years of experience in sales, call center environments, and office administration. Skilled in understanding and addressing customer needs, with a focus on excellent communication, problem-solving, and goal-oriented performance. Recognized for fast learning, motivation, punctuality, and a positive demeanor. Proficient in collections, reception, message taking, appointment scheduling, and customer retention. Currently pursuing medical assisting certification at Concorde Career College. Known for thorough evaluation and ensuring accuracy of digital content as a content review professional. Collaborative team player who consistently achieves high-quality results and adapts to changing project requirements.

Overview

10
10
years of professional experience

Work History

CONTENT REVIEW ANALYST

Genpact
01.2020 - 01.2024
  • Maintain comprehensive understanding of client policies to ensure all content complies with standards
  • Perform thorough analysis and identification of content, ensuring accuracy and relevance
  • Review and manage reported content within designated turnaround times, adhering to quality benchmarks

INSIDE SALES REP

Peloton
01.2019 - 01.2020
  • Engaged in proactive outreach to potential customers, generating leads and driving sales growth
  • Utilized strong interpersonal skills to build rapport with clients, understanding their fitness needs and recommending suitable products
  • Achieved sales targets through effective communication and persuasive techniques

COLLECTIONS REPRESENTATIVE

IQor
01.2015 - 01.2017
  • Conducted collection activities for Capital One, contacting customers to collect payments on past due bills
  • Verified and updated customer information, ensuring accuracy and completeness
  • Maintained compliance with collection practices while achieving collection targets

RECEPTIONIST

Hilton Garden Inn Hotel
01.2014 - 01.2015
  • Managed front desk operations during weekends, providing outstanding hospitality services
  • Assisted guests with check-in and check-out procedures, ensuring a smooth and pleasant experience
  • Answered phone calls, took messages, and directed visitors, maintaining a professional and welcoming environment

HOSTESS

Firebirds
01.2014 - 01.2015
  • Answered phone calls and managed reservations, ensuring efficient table management
  • Greeted and seated guests with a friendly demeanor, enhancing their dining experience
  • Assisted in maintaining a clean and organized front-of-house area

Education

Graduate Certificate -

Concorde Career College
Memphis, TN
10-2025

Skills

  • Communication
  • Problem-solving
  • Interpersonal
  • Time management
  • Self-motivated
  • Live Chat
  • Excel
  • Organizational Skills
  • Office Administration
  • Billing and collections
  • Customer service and support
  • Excellent communication
  • Active listening
  • Organizational

Timeline

CONTENT REVIEW ANALYST

Genpact
01.2020 - 01.2024

INSIDE SALES REP

Peloton
01.2019 - 01.2020

COLLECTIONS REPRESENTATIVE

IQor
01.2015 - 01.2017

RECEPTIONIST

Hilton Garden Inn Hotel
01.2014 - 01.2015

HOSTESS

Firebirds
01.2014 - 01.2015

Graduate Certificate -

Concorde Career College
Tiffany Howard