Dedicated and versatile customer service professional with over 10 years of experience in sales, call center environments, and office administration. Skilled in understanding and addressing customer needs, with a focus on excellent communication, problem-solving, and goal-oriented performance. Recognized for fast learning, motivation, punctuality, and a positive demeanor. Proficient in collections, reception, message taking, appointment scheduling, and customer retention. Currently pursuing medical assisting certification at Concorde Career College. Known for thorough evaluation and ensuring accuracy of digital content as a content review professional. Collaborative team player who consistently achieves high-quality results and adapts to changing project requirements.