Tiffany Leckie
Rockwood
Summary
Dynamic retail management professional with a proven track record in leading store operations and driving substantial sales growth. Strong commitment to team collaboration and results-driven strategies ensures adaptability to evolving business needs. Expertise includes inventory management, customer service excellence, and comprehensive staff training, complemented by exceptional problem-solving and communication abilities. Passionate about fostering a positive shopping experience while optimizing overall store performance for sustained success.
Overview
15
15
years of professional experience
Work History
Store Manager / Multi-Store Manager
Free People
Knoxville, TN
10.2019 - Current
- Led team in achieving sales targets through effective inventory management and strategic merchandising.
- Developed training programs for staff, enhancing product knowledge and customer service skills.
- Implemented visual merchandising standards to elevate brand presentation and drive customer engagement.
- Analyzed sales data to identify trends, inform inventory decisions, and optimize store performance.
- Fostered a collaborative environment, mentoring employees to improve teamwork and operational efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Apparel Department Manager
ANTHROPOLOGIE
12.2018 - 06.2019
- Placing new apparel merchandise that is received on shipment days. Assisting the Visual Merchandising Manager on presentation.
- Run daily payroll
- Manage associate team and Supervisor
- Oversee hiring/orientation
- Onboarding/ new hire paperwork (I-9, W-4)
- Perform closing/opening store duties
- Contact IT with technical issues
- Handling money/daily deposits
- Led apparel team to enhance customer experience through visual merchandising and product placement strategies.
- Collaborated with cross-functional teams to execute seasonal launches, ensuring alignment with brand vision.
Benefits Coordinator
Pacific Dental Services
Newbury Park, CA
12.2017 - 12.2018
- Coordinated benefits enrollment processes, ensuring compliance with company policies and state regulations.
- Collaborated with healthcare teams to identify patient needs and facilitate access to necessary resources and services.
- Analyzed employee feedback to enhance benefits offerings and improve overall satisfaction.
- Collaborated with HR team to streamline benefits administration systems and optimize workflow efficiency.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Coordinated patient benefits enrollment processes, ensuring accurate documentation and compliance with regulations.
- Managed communication with insurance providers to resolve claims issues and clarify coverage details.
Apparel Department Supervisor
ANTHROPOLOGIE
05.2016 - 12.2017
- Oversee associate staff
- Perform closing/opening store duties
- Oversee hiring
- Run the sales floor, adjust daily zones as needed
- MOD
- Deposits
Assistant Office Manager
Billing Dynamics
01.2012 - 07.2015
- Ran payroll
- Scheduled weekly for the staff
- Contacted and worked with Insurance companies to receive payments on behalf of patients.
- Prepare lien documents/lien removals
- Prepare court documents/create settlements on outstanding patient balances.
- Work with lien reps and coordinated court schedule
Education
No Degree - General ED Credits
MIRACOSTA COLLEGE
01-2014
High School Diploma - undefined
MOORPARK HIGH SCHOOL
01-2013
Skills
- Scheduling: Trained in scheduling employee’s, setting up meetings
- Microsoft Word, Excel, Outlook and PowerPoint: Very proficient in all of these programs
- Organization: I maintain a clean and organized environment that allows my work space to run efficiently and fluidly
- Payroll: Experienced in completing daily payroll functions to ensure proper payment for each employee
- Multitasking: I excel working in a fast-paced, always changing environment that requires the ability to take on different tasks and projects
- Phone/Communication: I am well versed in taking customer/patient calls, assisting staff and clients with problematic issues Problem Solving and taking initiative
- Problem-solving
- Customer service
- Customer relations
- Multitasking and organization
Timeline
Store Manager / Multi-Store Manager
Free People
10.2019 - Current
Apparel Department Manager
ANTHROPOLOGIE
12.2018 - 06.2019
Benefits Coordinator
Pacific Dental Services
12.2017 - 12.2018
Apparel Department Supervisor
ANTHROPOLOGIE
05.2016 - 12.2017
Assistant Office Manager
Billing Dynamics
01.2012 - 07.2015
High School Diploma - undefined
MOORPARK HIGH SCHOOL
No Degree - General ED Credits
MIRACOSTA COLLEGE