Tiffany Maynard
Byrdstown
Summary
Experienced in emergency call management, effectively prioritizing responses to ensure timely dispatch of services. Operated communication systems to relay critical information to first responders, enhancing operational efficiency and situational awareness. Maintained accurate logs of dispatched calls, contributing to improved incident tracking and reporting while collaborating with law enforcement and emergency services during high-pressure situations.
Resourceful professional in emergency communications, recognized for high productivity and efficient task completion. Skilled in crisis management, rapid response coordination, and clear communication. Excel at prioritizing caller needs, multitasking under pressure, and utilizing empathy and decision-making to navigate challenging situations effectively.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every patient a positive and memorable experience.
Overview
2
2
years of professional experience
2012
2012
years of post-secondary education
Work History
911 Emergency Dispatcher
Overton/Pickett E911
Livingston
06.2024 - Current
- Managed incoming emergency calls, prioritizing responses effectively to ensure rapid dispatch of services.
- Operated communication systems to relay critical information to first responders, enhancing operational efficiency.
- Maintained accurate logs of all dispatched calls, contributing to improved incident tracking and reporting.
- Collaborated with law enforcement and emergency services to coordinate response efforts during high-pressure situations.
- Monitored radio communications and provided real-time updates, ensuring continuous situational awareness for responders.
- Received incoming calls from the public and determined the nature of the emergency.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Maintained contact with field units via radio, providing directions and assistance as needed.
Hairstylist
Steel Magnolias Salon
Livingston
10.2023 - Current
- Delivered personalized hairstyling services, ensuring client satisfaction through consultations and tailored recommendations.
- Managed appointment scheduling and maintained accurate client records, enhancing efficiency and service delivery.
- Trained junior stylists on cutting techniques and product application, fostering a collaborative and skilled team environment.
- Maintained a clean and organized workspace, adhering to health and safety standards to promote a safe environment.
- Assisted clients with product selection and hair care advice, leading to increased client loyalty and repeat business.
- Developed strong client relationships through effective communication and follow-up, improving overall customer retention rates.
Education
Cosmetology License - Cosmetology
Tennessee College of Applied Technology- Livingston
Livingston, TN 01.2022 - 09.2022
Medical Coding Certificate - Medical Coding
Tennessee College of Applied Technology- Livingston
Livingston, Tn 09.2020 - 03.2021
Livingston Academy
Livingston, TnSkills
- Emergency call management
- Incident prioritization
- Communication systems operation
- Critical information relay
- Radio communication monitoring
- Situational awareness
- Pre-arrival instructions
- Data entry accuracy
- Appointment scheduling
- Client record management
- Health and safety compliance
- Effective communication
- First aid instruction
- Multitasking capabilities
- Information gathering
- Patience and tolerance
- Typing speed
- Multitasking and prioritization
- Computer skills
- Verbal and written communication
- Computer-based dispatch systems
- Works Well Under Pressure
- Active listening
- CPR and first aid
- Complete official forms
References
References available upon request.
Timeline
911 Emergency Dispatcher
Overton/Pickett E911
06.2024 - Current
Hairstylist
Steel Magnolias Salon
10.2023 - Current
Cosmetology License - Cosmetology
Tennessee College of Applied Technology- Livingston
01.2022 - 09.2022
Medical Coding Certificate - Medical Coding
Tennessee College of Applied Technology- Livingston
09.2020 - 03.2021
Livingston Academy