Tiffany Moody
Memphis
Summary
A Front Office Coordinator with a proven track record, excelling in customer service and office administration. Skilled in verifying insurance and presenting treatment plans, I foster a welcoming environment while effectively resolving conflicts and ensuring patient satisfaction. Adaptable and collaborative, I enhance team efficiency and patient experience.
Overview
16
16
years of professional experience
Work History
Insurance Coordinator
Dr. Robert Gardino, DDS
Memphis, TN
04.2025 - Current
- Coordinated insurance verification processes to ensure timely patient coverage and minimize delays.
- Managed claims submissions, ensuring accuracy and adherence to industry regulations.
- Streamlined communication between patients, insurance providers, and dental staff for efficient service delivery.
- Claim payment posting and processing of appeals.
Dental Front Office Coordinator
Damron Dental Care
Bartlett, TN
08.2017 - Current
- Verify insurance and submit pre-treatment estimates.
- Collect payments and file insurance claims.
- Answer all incoming calls from patients, including calls regarding insurance coverage or billing inquiries.
- Present the patient’s treatment plan and coinsurance costs.
- Actively engage with patients to help them feel welcome and at ease.
- Schedule appointments and confirm upcoming appointments.
- Front Desk made sure paperwork was properly filled out and signed.
- Verified insurance.
- Greeted each patient with a smile and warm welcome.
Scheduled Receptionist
Dental Practice of Cordova
03.2010 - 08.2017
- In charge of patient check-in, and all documents were verified.
- Managed patient scheduling, optimizing appointment flow to enhance office efficiency.
- Assisted in billing processes, verifying insurance information to minimize discrepancies and improve collections.
Education
Associate of Science - Business Administration
DeVry University
Skills
- Customer service
- Adaptability and flexibility
- Office administration
- Conflict resolution
- Team collaboration
- Excellent communication
Timeline
Insurance Coordinator
Dr. Robert Gardino, DDS
04.2025 - Current
Dental Front Office Coordinator
Damron Dental Care
08.2017 - Current
Scheduled Receptionist
Dental Practice of Cordova
03.2010 - 08.2017
Associate of Science - Business Administration
DeVry University