Tiffany Moore

• Assisted Residential Business Partners with initiating, terminating, and transferring electrical services to ensure seamless client transitions
• Track and research client information using Power BI
• Analyzed billing statements for clarity
• Successful in sales for Duke Energy’s non-regulated Products and Services
• Resolved caller inquiries and provided solutions during first-call interactions
• Trained on client program updates and advancements to enhance service quality for clients
• Assisted in processing account changes and maintaining accurate customer records using CRM software.

• Update, record, and create Companies and Contacts within Salesforce to track data
• Updated and created user profiles in SailPoint identity management systems to ensure accurate access control
• Provided access to Hilton properties and applications for owners and management companies through Hilton Lobby and Owner’s Portal, facilitating efficient management
• Grant Hilton Application Tracker access to Potential Hilton Owners
• Develop thorough process documentation to ensure clarity and consistency in procedures.
• Handled phone calls from Hilton owners and management companies globally, addressing inquiries and resolving issues

• Cultivated client relationships through effective inbound and outbound communications via phone and email
• Ordered prescriptions for 90-day fills via PeopleSafe for CVS Caremark Pharmacy
• Trained on client program updates to enhance service delivery to provide customer service better
• Utilized Kronos, Oracle, LEARNet, MEDHok, theSource, Salesforce, and other client-based programs to achieve First Call Resolution for members

• Processed data accurately and rapidly at 70+ G.W.A.M.
• Proofread and edited documentation, ensuring clarity in spelling, sentence structure, and grammar
• Met all deadlines for mortgage loan approval forms to various clients
• Ensured timely submission of all required documents for mortgage loan approval forms to various clients

• Cultivated client relationships through phone and email communications, enhancing client satisfaction for the American Red Cross
• Scheduled client and instructor training via RedCross.org
• Leveraged extensive knowledge of client materials and customer service skills to achieve First Call Resolution
• Participated in monthly training to stay informed on company procedures and policies, ensuring compliance and service quality

• Troubleshot and resolved technical issues with Apple products during inbound phone calls, enhancing customer satisfaction
• Maintained detailed customer account records for each call, ensuring accurate follow-up and support
• Guided customers in navigating www.Apple.com for support solutions and product information, facilitating equipment upgrades

• Cultivated member relationships via inbound phone communications with AARP
• Renewed memberships for members and updated account information.
• Assisted users in effectively navigating AARP.org
• Conducted training on new client materials during monthly meetings to improve staff knowledge

• Cultivated customer relationships through inbound communications, enhancing customer satisfaction and loyalty
• Processed payments and troubleshot devices to resolve technical errors, ensuring accurate account information
• Provided quality assistance to Team Leader, reporting outcomes to inform decision-making
• Conducted one-on-one employee meetings with Team Leader to provide support

Honors

• Honoree of The National Society of Collegiate Scholars (NSCS)
• Alpha Chi National College Honor Society (AX)

Dean's List

• 2022-2026

• 3.9 GPA
• summa cum laude graduate