Summary
Overview
Work History
Education
Skills
Training
Languages
Timeline
Generic

Tiffany Owten

Chattanooga,TN

Summary

Professionalism: Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies. A motivated Customer Service Professional with three years of experience attending to customers and providing insightful product information. Talented communicator with strong conflict resolution, data entry and mentoring skills.

Overview

14
14
years of professional experience

Work History

Housekeeper Supervisor

Home2 by Hilton
07.2022 - Current
  • Making sure that employees comply with duties
  • Investigate complaints regarding housekeeping services
  • Train new employees
  • Take periodic inventories of supply and equipment
  • Inspecting rooms and common areas to ensure they meet established standards
  • Managing inventory and ensuring supplies and equipment availability
  • Maintaining a high level of cleanliness

Account Expert

T-Mobile
05.2021 - 07.2022
  • Conduct calls with customers regarding account accuracy, payments and coverage issues
  • Process upgrades
  • Sell handsets, internet services and accessories
  • Coordinate with a community of experts regarding customer markets
  • Promoted within4 months of employment
  • Uphold T-Mobile policies for all call types

Customer Service Rep Work From Home

Convergys/ Direct TV
12.2016 - 04.2021
  • Help customers with billing issues
  • Take payments from customer
  • Minor troubleshooting
  • Explain monthly bills
  • Answer incoming calls
  • Using multiple computer applications to access information while talking and typing
  • Up sale promotion when deals are going on
  • Greeting customers and helping with products, questions, selections, and purchases
  • Work with customers to find what they want and create a solution

Family Caregiver

Open Arms Care Corporation
01.2011 - 02.2020
  • Responsible for elder family members’ daily activities, needs, and transportation;
  • Arrange meals for the elders
  • Maintain a vigorous surrounding in the home
  • Administering medications
  • Assisting with personal care (bathing, dressing, grooming)
  • Following prescribed healthcare plans
  • Providing companionship

Education

National Society of Leadership and Success

Some College (No Degree) - Health Administration

University of Phoenix
Tennessee

Diploma - undefined

Central High School
Harrison, TN
05.2012

Skills

  • Creativity
  • Teamwork Skill
  • Active Listening Skill
  • Decision-Making Skill
  • Analytical Skill
  • Time Management
  • Communication Skill
  • Adaptability Skill
  • Problem Solving Skill
  • Management Skill
  • Organizational Skill
  • Computer Skill
  • Typing
  • Conflict Resolution
  • Customer Service
  • Outbound and Inbound Calls

Training

Completed courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment.

Languages

English
Full Professional

Timeline

Housekeeper Supervisor

Home2 by Hilton
07.2022 - Current

Account Expert

T-Mobile
05.2021 - 07.2022

Customer Service Rep Work From Home

Convergys/ Direct TV
12.2016 - 04.2021

Family Caregiver

Open Arms Care Corporation
01.2011 - 02.2020

Diploma - undefined

Central High School

National Society of Leadership and Success

Some College (No Degree) - Health Administration

University of Phoenix
Tiffany Owten