Tiffany Pregel
Lebanon
Summary
Results-driven leader with expertise in coaching and mentoring. Proven track record in process improvement and customer satisfaction, enhancing team performance and operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Team Lead
Powerex
Mount Juliet, TN
08.2021 - Current
- Implemented process improvements that increased operational efficiency and reduced turnaround times.
- Led cross-functional teams to streamline project workflows and enhance collaboration.
- Mentored junior team members, fostering skill development and knowledge sharing within the team.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
General Manager
Sonic
Mount Juliet, TN
09.2007 - 04.2021
- Directed daily operations, ensuring efficiency and compliance with company standards.
- Implemented cost-control measures, enhancing profitability through strategic budgeting.
- Mentored management team, fostering professional growth and operational excellence.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Oversaw quality assurance processes, maintaining high standards of product delivery and customer satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Mount Juliet High School
Mount Juliet, TNSkills
- Customer focus
- Lean manufacturing
- Attention to detail
- Conflict resolution
- Coaching and mentoring
- Process improvement
- Workflow management
- Teamwork and collaboration
- Safety processes and procedures
Certification
Certified IPC Specialist
-IPC/WHMA-A-620
Timeline
Team Lead
Powerex
08.2021 - Current
General Manager
Sonic
09.2007 - 04.2021
High School Diploma -
Mount Juliet High School