Tiffany Roddy
Knoxville
Summary
Dynamic Practice Manager with a proven track record at Pain Medicine of the South, excelling in staff management and workflow optimization. Enhanced patient satisfaction through effective scheduling and training programs. Skilled in regulatory compliance and fostering a collaborative environment, ensuring high-quality care delivery and operational efficiency.
Overview
10
10
years of professional experience
Work History
Practice Manager
Pain Medicine of the South
03.2022 - 12.2025
- Managed daily operations to ensure seamless patient flow and high-quality care delivery.
- Coordinated staff schedules, optimizing resource allocation for maximum efficiency.
- Developed training programs for new staff, fostering a culture of continuous improvement.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice's mission and values.
- Addressed and remedied all patient or team member issues.
- Supervised team of 18 office personnel.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Provided supervision and management to team of support personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
Medical Receptionist
Pain Medicine of the South
07.2019 - 03.2022
- Implemented improved workflow processes that reduced patient wait times and increased satisfaction rates.
- Led initiatives to enhance office operations, resulting in a more efficient front desk team.
- Coordinated with healthcare providers to optimize referral processes and follow-up appointments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Developed strong relationships with patients, fostering loyalty and trust in me and the practice's services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Medical Receptionist
University Eye Specialists
06.2016 - 07.2019
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Facilitated communication between patients and medical staff, improving overall patient experience.
- Processed insurance claims and verified coverage, ensuring accurate billing procedures.
- Maintained organized patient records using electronic health record systems for streamlined access.
- Trained new staff on office protocols and software systems, promoting a cohesive work environment.
Education
GED -
Tyner High School
Chattanooga, TNSkills
- Schedule management
- Staff management
- Practice management
- Policy implementation
- Staff development
- Workflow planning
- Budget oversight
- Supplies ordering
- Human resources
- Regulatory compliance
- Marketing
- Referral management
- Continuous improvement
- Employee operations
- Training and mentoring
Accomplishments
Employee of the year 2022
Timeline
Practice Manager
Pain Medicine of the South
03.2022 - 12.2025
Medical Receptionist
Pain Medicine of the South
07.2019 - 03.2022
Medical Receptionist
University Eye Specialists
06.2016 - 07.2019
GED -
Tyner High School