Summary
Overview
Work History
Skills
Timeline
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Tiffany Thompson

Morristown,TN

Summary

Hey there! I'm Tiffany Thompson, a store manager from Morristown, TN with a passion for all things retail. With years of experience in the industry, I have honed my skills in audits, inventory management, problem solving and critical thinking, customer service, collaboration and scheduling to ensure smooth operations and maximum efficiency.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. I always strive to create a positive, diverse and inclusive work environment.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

When I'm not at work, you can find me at home with my family and pups or trying out new recipes in the kitchen. I am a firm believer in work-life balance and believe that taking care of oneself is crucial for success in the workplace.

Overview

7
7
years of professional experience

Work History

Store Manager

Murphy USA
10.2022 - 08.2023
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Assistant Manager

Murphy USA
06.2022 - 10.2022
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed strategy to increase sales and drive profits.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Cashier

Murphy USA
03.2016 - 01.2017
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.

Skills

  • Customer Service
  • Goals and Performance
  • Maximizing Profitability
  • Staff Training
  • Order Management
  • Time Management
  • Staff Management
  • Inventory Management
  • Employee Motivation
  • Team Leadership
  • Bank Deposit Procedures
  • Culture Development
  • Delegating Work
  • Bank and Safe Deposits
  • Work Planning and Prioritization
  • Policies and Procedures
  • Loss Prevention Procedures
  • Security System Monitoring
  • Sales Promotion
  • Leadership Development
  • Leading Staff Meetings
  • Customer Relations
  • Recruiting and Hiring
  • Outstanding Communication Skills
  • Shrink Minimization
  • Profit and Loss

Timeline

Store Manager

Murphy USA
10.2022 - 08.2023

Assistant Manager

Murphy USA
06.2022 - 10.2022

Cashier

Murphy USA
03.2016 - 01.2017

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Tiffany Thompson