Tiffiya Robinson
Antioch
Summary
A passionate, care-driven, hardworking individual who offers 5 + years in the customer service field. Along with problem-solving and excellent communication to always ensure the customer or patient is effectively taken care of. Seeking to step into a different work environment where I can hone my customer service skills.
Overview
1
1
year of professional experience
Work History
Shift Manager
Five Guys
08.2023 - 07.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Bachelor of Science - Agricultural Business
Tennessee State University
Nashville, TN05.2026
High School Diploma -
Albany High School
Albany, NY06.2019
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Staff Motivation
- Punctual and Reliable
Timeline
Shift Manager
Five Guys
08.2023 - 07.2024
Bachelor of Science - Agricultural Business
Tennessee State University
High School Diploma -
Albany High School
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