Tigist Berhanu
Hermitage
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Motivated program management student seeking internship in management to gain hands-on experience. Outgoing and friendly with strong drive to succeed.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Fedex
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sorter
Amazon
02.2022 - Current
- Inspected materials and sorted items into piles or in containers according to type, size, condition, coloring or grade.
- Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
- Scanned packages with RF scanner, sorted packages and palletized products according to warehouse or shipping destination.
- Contributed to operational efficiency by maintaining cleanliness of conveyor and areas surrounding sorting line.
Front End Supervisor
Ross Dress for Less
10.2020 - Current
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Welcomed large volume of guests and improved overall customer service.
Front Desk Receptionist
Care Now Urgent Care HCA
12.2022 - 03.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Cashier
Circle K
05.2018 - 03.2020
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped with purchases, locating items and signing up for rewards programs.
Education
Business Technology Project Management Program
Training Concepts
Columbia, SC04.2015
Bachelor of Agriculture - International Agriculture
Mekelle University
Ethiopia08.2012
High School Diploma -
Woreta High School
Woreta Ethiopia08.2008
Skills
- Production Deadline Management
- Process Management
- Stock Allocation
- Package Loading
Education and Training
other,other,other
Timeline
Customer Service Representative
Fedex
05.2024 - Current
Front Desk Receptionist
Care Now Urgent Care HCA
12.2022 - 03.2025
Sorter
Amazon
02.2022 - Current
Front End Supervisor
Ross Dress for Less
10.2020 - Current
Cashier
Circle K
05.2018 - 03.2020
Business Technology Project Management Program
Training Concepts
Bachelor of Agriculture - International Agriculture
Mekelle University
High School Diploma -
Woreta High School
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