Tilmon Edwards
Knoxville
Summary
Dedicated professional with a background that includes a broad range of strengths, experience, and achievements in all aspects of operations management and customer service in the field of security.
Overview
17
17
years of professional experience
Work History
Police Chaplain
Knoxville Police Department
Knoxville
10.2024 - Current
- Provided spiritual support to officers during critical incidents and personal challenges.
Manager
Finders Keepers
Knoxville
08.2022 - Current
- Supervised daily operations to ensure smooth store functionality.
- Trained new team members on customer service standards and product knowledge.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Supervised work of cashiers, training new team members and monitoring performance.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
Armored Guard
ASI
Knoxville
08.2013 - 08.2018
- Monitored cash transport operations to ensure safety and compliance with protocols.
- Conducted security checks on armored vehicles before each shift to maintain readiness.
- Engaged with clients to verify identities and ensure secure transactions during deliveries.
- Trained new guards on safety procedures and operational protocols for efficiency.
- Inspected equipment and tools regularly for functionality and reported maintenance needs.
- Interacted with customers, employees and visitors in a courteous manner while providing assistance or directions when needed.
Armored Supervisor
Loomis Armored US
Knoxville
08.2008 - 08.2013
- Supervised daily operations to ensure smooth workflow and efficient processes.
- Coordinated staff schedules to optimize coverage and meet operational needs.
- Trained new employees on company policies and best practices for safety.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided excellent customer service while interacting with employees and visitors.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored cash transport operations to ensure safety and compliance with protocols.
Education
Bachelor of Arts - Psychology
University of Tennessee
Knoxville, TN12-1989
Skills
- Crisis intervention
- Team leadership
- Operational supervision
- Customer service
- Conflict resolution
- Adaptability to change
- Emotional intelligence
- Staff training
Timeline
Police Chaplain
Knoxville Police Department
10.2024 - Current
Manager
Finders Keepers
08.2022 - Current
Armored Guard
ASI
08.2013 - 08.2018
Armored Supervisor
Loomis Armored US
08.2008 - 08.2013
Bachelor of Arts - Psychology
University of Tennessee
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