Tim O'Neal
Chattanooga
Summary
Dynamic Project Manager with a proven track record at Terminus Specialties Inc, excelling in budget oversight and contract negotiation. Adept at risk analysis and process optimization, I successfully delivered multiple projects on time, enhancing quality standards and fostering team collaboration. Passionate about driving results and achieving excellence in project execution.
Overview
17
17
years of professional experience
Work History
Project Manager
Terminus Specialties Inc
Locust Grove
02.2024 - Current
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Created and implemented processes to ensure successful completion of projects.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Developed and maintained project plans, timelines, and budgets.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Managed multiple projects with competing deadlines simultaneously.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Conducted periodic inspections of job sites for quality and progress.
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Prepared cost estimates for projects of varying sizes.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Warranty Manager
WallCraft Inc
Fayetteville
08.2023 - 09.2024
- Investigated discrepancies found during the review process in order to determine if further action should be taken.
- Researched alternative methods for resolving customer disputes regarding warranties, such as arbitration or mediation services.
- Conducted regular audits of warranties to ensure proper processing of claims.
- Collaborated with other departments within the organization in order to develop solutions that would benefit both the customer and company when dealing with warranty-related issues.
- Managed customer service activities, including managing customer inquiries and complaints.
- Provided guidance and support for customers who had questions about their warranties or needed assistance filing a claim.
- Developed strategies for handling escalated cases involving unhappy customers due to unsatisfactory resolution of their claim under a warranty agreement.
- Reviewed incoming requests from customers regarding potential reimbursement or replacement options under a given warranty policy.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Proposed or approved modifications to project plans.
Project Manager
Hammersmith Contractors
Atlanta
07.2022 - 09.2023
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Created and implemented processes to ensure successful completion of projects.
- Facilitated resolution of conflicts between team members when necessary.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Managed multiple projects with competing deadlines simultaneously.
Transportation Manager
Liberty Tire Recycling
Atlanta
04.2020 - 07.2022
- Created reports on shipment status, delivery times, cost estimates, and other metrics.
- Investigated customer complaints related to freight damage or late deliveries.
- Analyzed data to identify trends in order to improve operational efficiency.
- Implemented new technologies such as GPS tracking systems in order to optimize routes for maximum efficiency.
- Coordinated with vendors for timely delivery of goods and services at competitive rates.
- Provided guidance on optimal routing strategies for shipments based on cost, time sensitivity, and other criteria.
- Reviewed invoices from vendors for accuracy before processing payments.
- Supervised a team of drivers, dispatchers, and customer service representatives.
- Worked closely with sales personnel to forecast future demand trends in order to plan accordingly.
- Ensured compliance with local, state, federal laws governing the transportation industry.
- Communicated regularly with customers regarding their orders and any changes in delivery schedules.
- Monitored driver performance and compliance with safety regulations.
- Developed relationships with government agencies responsible for regulating the transportation sector.
- Ensured all vehicles were properly maintained according to manufacturer specifications.
- Managed multiple transportation projects, ensuring successful completion of project goals and objectives.
- Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.
- Organized training programs for staff members on safe driving practices and use of equipment.
- Negotiated contracts with carriers for cost-effective shipping solutions.
- Developed and implemented policies and procedures to ensure efficient operations of the transportation department.
- Managed day-to-day shipping and receiving, overseeing large number of packages in 24-hour period.
- Directed investigations to verify and resolve customer or shipper complaints.
- Created and enforced policies and procedures for entire logistics team.
- Researched and suggested cost-effective shipping methods and conducted regular safety audits on equipment.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Designed and executed training programs on transportation safety standards and operational best practices.
- Facilitated cross-departmental collaboration to streamline logistics processes and improve supply chain efficiency.
- Administered budget for transportation department, ensuring alignment with financial objectives.
- Spearheaded development and implementation of efficient transportation strategies, reducing operational costs by significant percentage.
- Enhanced customer service protocols for transportation operations, achieving higher customer satisfaction scores.
- Ensured strict compliance with federal, state, and local transportation regulations, avoiding fines and penalties.
- Established transportation cost standards and economical shipping practices.
- Led crisis management efforts during transportation emergencies, minimizing disruptions and maintaining service integrity.
- Managed accurate inventory of transportation equipment and assets, ensuring optimal availability and utilization.
- Conducted regular safety audits and risk assessments, implementing corrective actions to mitigate hazards.
- Implemented cutting-edge routing software, optimizing routes for cost-efficiency and timely deliveries.
- Oversaw the recruitment, training, and performance evaluation of transportation staff, fostering a culture of excellence and safety.
- Coordinated daily transportation activities, aligning with company objectives and compliance regulations.
- Monitored and analyzed transportation costs, identifying trends and implementing cost-saving measures.
- Prepared and presented detailed reports on transportation performance metrics to senior management.
- Negotiated contracts with external vendors and service providers, ensuring favorable terms and quality service.
- Collaborated with IT department to enhance transportation management systems, improving data accuracy and decision-making.
Sales Associate
Leaf Filter
Peachtree City
07.2017 - 04.2020
- Provided personalized service to build relationships with customers.
- Assisted customers in selecting appropriate products or services for their needs.
- Collaborated with team members to develop effective sales plans.
- Developed and implemented strategies to meet sales quotas.
- Advised customers on the latest product features and benefits.
- Educated customers about products and services offered by the company.
- Maintained accurate records of customer interactions and transactions.
- Generated new business opportunities through cold calling campaigns.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Resolved customer complaints promptly and efficiently.
- Gathered data on competitors' pricing, products, and promotional activities.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Acquired new customers and identified unique needs to deliver relevant products.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Developed key customer relationships to increase sales.
- Participated in trade shows and sales events to promote products.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Prepared and delivered appropriate presentations on products and services.
- Negotiated deals and handled complaints or objections.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
Courier
Federal Express
Atlanta
10.2008 - 07.2017
- Operated pallet jacks to move large parcels across warehouses and facilities.
- Assisted with loading and unloading of cargo as needed.
- Ensured compliance with federal regulations governing transportation of hazardous materials.
- Reported any accidents or incidents involving self or others immediately following incident.
- Adhered to traffic laws while operating company vehicle according to DOT regulations.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Maintained accurate logs of deliveries and pickups.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Communicated with customers to coordinate delivery times.
- Checked contents of shipment against shipping documents prior to leaving warehouse.
- Inspected shipments for damages or discrepancies; recorded any issues found.
- Performed regular maintenance checks on vehicles including oil changes and tire rotations.
- Collected payments from customers upon delivery of goods as required.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Loaded and unloaded cargo from trucks, vans, and containers.
- Assessed size, weight, and special handling requirements of each package.
- Delivered items to residential addresses within specified time frames.
- Provided excellent customer service by answering questions about delivery status.
- Ensured all packages were properly labeled and sealed.
- Quickly responded to customer inquiries to improve business relationships.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Coordinated parcel delivery using strong time management skills.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Checked and secured package loads before deliveries.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Documented pickups and deliveries and submitted reports after shift.
- Ensured vehicle maintenance, cleanliness, and organized packages for optimal delivery efficiency.
- Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
- Managed inventory of delivery supplies, such as packaging, labels, and delivery forms.
- Reported any accidents or vehicle issues immediately to management, ensuring a quick resolution.
- Inspected and verified packages at pickup and delivery points to ensure correct contents and undamaged items.
- Adjusted routes in real-time based on traffic conditions or customer requests.
- Performed routine vehicle inspections before and after each shift to ensure operational safety.
- Loaded and unloaded vehicle with packages, ensuring secure and organized arrangement to prevent damage.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Followed all safety regulations and traffic laws during delivery operations.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Delivered packages promptly to customers by adhering to specified routes and time schedules.
- Maintained accurate records of deliveries and customer authorizations and communicated delays or issues.
- Participated in training sessions to improve delivery methods, safety practices, and customer service skills.
- Offered excellent customer service, resolving issues and answering queries at the point of delivery.
- Adhered to company policies and procedures, including confidentiality and data protection standards.
- Collaborated with warehouse staff to ensure accurate and timely dispatch of packages.
- Interacted professionally with customers, collecting signatures and handling cash or electronic payments when necessary.
- Assisted in the sorting and preparation of packages for next-day deliveries.
- Kept detailed logs of mileage, maintenance, and delivery activities for reporting purposes.
- Utilized navigation tools and local knowledge to find the most efficient delivery routes.
- Coordinated with dispatch and team members via radio or phone to share updates and receive instructions.
- Maintained adherence to stringent delivery deadlines.
- Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
- Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
- Sorted parcels according to delivery route.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Collected, sealed and stamped outgoing mail using postage meters and envelope sealers.
- Collected and distributed records between personnel and outside stakeholders.
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
- Communicated customer complaints, requests and feedback to company management.
- Loaded vehicles, balanced loads, and secured items against loss or damage during transportation.
- Obtained official signatures and required payments for different types of deliveries.
- Maintained delivery vehicle with regular upkeep and basic repairs.
- Performed routine air and fluid checks and refueling for vehicles.
Education
Associates - Pastorial
Rhema Bible College
Broken Arrow, OK05-1995
Some College (No Degree) - Business Management
Clayton State University
Morrow, GASkills
- Project management
- Budget oversight
- Risk analysis
- Contract negotiation
- Process optimization
- Quality assurance
Timeline
Project Manager
Terminus Specialties Inc
02.2024 - Current
Warranty Manager
WallCraft Inc
08.2023 - 09.2024
Project Manager
Hammersmith Contractors
07.2022 - 09.2023
Transportation Manager
Liberty Tire Recycling
04.2020 - 07.2022
Sales Associate
Leaf Filter
07.2017 - 04.2020
Courier
Federal Express
10.2008 - 07.2017
Associates - Pastorial
Rhema Bible College
Some College (No Degree) - Business Management
Clayton State University