Timothy Boarman
Tullahoma
Summary
IT professional with extensive experience in Tier II/III desktop and systems support, delivering high-quality service with a 96% customer satisfaction rating. Proficient in troubleshooting hardware, software, and network issues, while collaborating with development teams to ensure effective onboarding and system integrations.
Overview
9
9
years of professional experience
Work History
Core Support 2 Technician
Henry Schein One
04.2024 - Current
- Provide Tier III support for SQL-based applications in dental office environments
- Partnered with development teams to troubleshoot and resolve complex issues efficiently
- Troubleshoot hardware/software issues including imaging systems and peripherals
- Facilitated onboarding, migrations, and system integrations to ensure seamless transitions
- Ensure HIPAA compliance while performing database updates, conversions, and decryptions
- Guided technicians and managed support escalations to enhance team response capabilities
Technical Engineer
Olmec Systems
10.2022 - 12.2023
- Managed Active Directory and Azure Active Directory, overseeing user accounts, permissions, and group policy to maintain security and access control
- Administered Microsoft 365 and Exchange Online environments, facilitating smooth communication and collaboration for users
- Provided Tier I/II support for SaaS and on-prem environments, resolving issues to ensure system reliability
- Diagnosed system issues using logs and SQL traces
Tier 3 Technical Engineer
Frontline Managed Services
09.2020 - 10.2022
- Delivered Tier II/III support and onsite technical services to enhance operational efficiency for law firms
- Troubleshot network connectivity, applications, and endpoint issues
- Configured, imaged, and deployed desktops and laptops, ensuring seamless access for end users
- Developed knowledge base documentation and standard operating procedures to streamline technical support processes
Tier 1 / Tier 2 Analyst
Uniguest
04.2017 - 09.2020
- Resolved issues with SaaS platforms, Windows systems, printers, and networking to ensure seamless user experience
- Provided remote and onsite IT support to enhance operations in hospitality environments
- Managed virtualization platforms (VMware, Hyper-V) to maintain system reliability
Education
High School Diploma -
Kenwood High School
Clarksville05-2013
Skills
- Active Directory
- Azure Active Directory
- Microsoft 365
- Exchange Online
- Windows Server (2012, 2016, 2019/2022)
- Windows 10/11
- Remote support
- Network Troubleshooting
- PowerShell
- Imaging deployment
- Hardware support
- SQL
Timeline
Core Support 2 Technician
Henry Schein One
04.2024 - Current
Technical Engineer
Olmec Systems
10.2022 - 12.2023
Tier 3 Technical Engineer
Frontline Managed Services
09.2020 - 10.2022
Tier 1 / Tier 2 Analyst
Uniguest
04.2017 - 09.2020
High School Diploma -
Kenwood High School