TIMOTHY BUNTEN
Elizabethton
Summary
Dynamic Parts Manager with proven success in inventory management and customer service. Skilled in optimizing stock levels and reducing lead times to enhance operational efficiency.
Results-driven Parts Manager with extensive experience in staff training and customer satisfaction. Successfully implemented streamlined processes, analyzed sales trends, and collaborated with teams to ensure timely parts availability and superior service delivery.
Proficient Parts Manager known for strong problem-solving abilities and effective inventory management. Demonstrated success in improving customer satisfaction and optimizing workflows to meet evolving demand.
Knowledgeable [Desired Position] with strong background in managing parts inventory and optimizing supply chain operations. Successfully implemented inventory control measures, ensuring availability and reducing downtime. Demonstrated efficiency in vendor negotiations and team leadership.
Experienced with inventory management, supply chain optimization, and team leadership. Utilizes strong organizational skills to maintain accurate stock levels and reduce operational inefficiencies. Track record of enhancing vendor relationships and ensuring seamless parts availability.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Parts Manager
FRIENDSHIP CDJR
Johnson City, TN
12.2023 - Current
- Managed inventory levels to ensure timely availability of parts for service operations.
- Streamlined ordering processes, reducing lead times and improving parts delivery efficiency.
- Collaborated with service department to identify high-demand parts and optimize stock levels.
- Trained and mentored staff on best practices for inventory management and customer service.
- Analyzed sales trends to forecast demand, ensuring proactive inventory planning and management.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
PARTS MGR
ELIZABETHTON CDJR
Elizabethton, TN
02.2023 - 12.2023
- Managed inventory levels to ensure timely availability of parts for service and sales departments.
- Streamlined ordering processes, reducing lead times and improving parts accessibility for technicians.
- Led team in maintaining accurate records of inventory transactions using dealership management software.
- Developed training programs for staff on best practices in parts handling and customer service techniques.
PARTS MGR
PREMIER CDJR
TROY AL
02.2020 - 02.2023
- Analyzed sales trends to forecast demand, optimizing stock levels to minimize excess inventory costs.
- Collaborated with vendors to negotiate pricing and delivery schedules, enhancing supplier relationships.
- Oversaw warranty claims process, ensuring compliance with manufacturer guidelines and improving resolution times.
- Implemented system improvements that enhanced workflow efficiencies within the parts department operations.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
Parts Manager
CARL GREGORY CDJR & FIAT OF JOHNSON CITY
Johnson City, TN
04.2007 - 11.2020
- Implemented a digital tracking system for parts orders, enhancing accuracy in inventory records.
- Developed relationships with suppliers to negotiate favorable terms and improve cost-effectiveness.
- Led initiatives to enhance customer satisfaction through improved parts availability and service responsiveness.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
PARTS MGR
WALLACE NISSAN/MITSUBISHI
Kingsport, TN
01.2004 - 04.2007
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and trained staff on product knowledge and customer service.
Parts Counter Person
TRI CITIES NISSAN
Johnson City, TN
04.2000 - 01.2004
- Processed customer orders accurately using dealership management software.
- Assisted customers in identifying and selecting parts for various vehicle models.
- Maintained organized inventory, ensuring efficient retrieval of parts and supplies.
- Collaborated with service technicians to provide timely parts for repairs and maintenance.
- Handled customer inquiries and resolved issues regarding part availability and pricing.
- Conducted regular inventory audits to ensure stock accuracy and minimize discrepancies.
Counter Person
GRINDSTAFF CHEVY/CDJR/KIA
Elizabethton, TN
12.1988 - 04.2000
- Assisted customers with inquiries and vehicle selections, ensuring exceptional service and satisfaction.
- Processed vehicle sales transactions efficiently, maintaining accuracy in documentation and financial records.
- Coordinated service appointments, optimizing workflow for technicians and enhancing customer experience.
- Utilized dealership management software to track inventory levels and manage vehicle availability effectively.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
- Maintained a clean and organized work environment, ensuring safety and hygiene standards were met.
- Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.
Education
High School Diploma -
High School Diploma -
ELIZABETHTON HIGH
Elizabethton, TN05-1988
Skills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Stock management
- Returns processing
- Inventory auditing
- Inventory restocking
- Forklift operation
- Goal setting
- Customer relations
- Staff training
- Obsolescence control
- Stock control
- Problem-solving
- Profit and loss tracking
Certification
- CM - Certified Manager Certification
Timeline
Parts Manager
FRIENDSHIP CDJR
12.2023 - Current
PARTS MGR
ELIZABETHTON CDJR
02.2023 - 12.2023
PARTS MGR
PREMIER CDJR
02.2020 - 02.2023
Parts Manager
CARL GREGORY CDJR & FIAT OF JOHNSON CITY
04.2007 - 11.2020
PARTS MGR
WALLACE NISSAN/MITSUBISHI
01.2004 - 04.2007
Parts Counter Person
TRI CITIES NISSAN
04.2000 - 01.2004
Counter Person
GRINDSTAFF CHEVY/CDJR/KIA
12.1988 - 04.2000
High School Diploma -
High School Diploma -
ELIZABETHTON HIGH