Timothy Fields
Kingsport
Summary
Results-oriented Retail Keyholder skilled in retail operations, customer service, and sales. Expertise in team leadership, inventory management, and merchandising strategies. Proven track record of enhancing store performance and consumer experience through effective communication and problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Keyholder
Zales The Diamond Store
Bristol
06.2025 - Current
- Assisted customers in selecting jewelry and understanding product features.
- Managed cash register transactions and maintained accurate cash drawer balance.
- Organized merchandise displays to enhance product visibility and appeal.
- Ensured compliance with store policies and procedures during daily operations.
- Conducted inventory checks to maintain stock levels and reduce shrinkage.
- Provided exceptional customer service by resolving inquiries and concerns promptly.
Sales Associate
Kay Jewlers
Bristol
08.2022 - 07.2025
- Assisted customers in selecting jewelry and understanding product features.
- Provided exceptional customer service during sales and inquiries.
- Maintained visual merchandising standards to enhance store presentation.
- Collaborated with team members to achieve sales goals and targets.
- Educated clients on jewelry care and maintenance best practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Stocking Crew Member
Walmart
Kingsport
09.2018 - 01.2022
- Stocked shelves with products to maintain store organization and accessibility.
- Organized and stocked merchandise on store shelves, racks, cases, bins, and tables.
- Unloaded trucks, unpacked boxes and took inventory of stock in warehouse area.
- Participated in inventory management to ensure accurate stock levels.
- Utilized hand-held devices for inventory tracking and stock management tasks.
- Collaborated with team members to optimize restocking processes and efficiency.
- Trained new staff on stocking procedures and store layout for better performance.
- Assisted customers in locating items and provided product information.
- Maintained cleanliness in storage areas to support a safe working environment.
Education
Dobyns Bennett High School
Kingsport, TNSkills
- Retail operations
- Inventory management
- Sales strategies
- Customer service
- Cash handling
- Drawer counting
- Sales quotas
- Opening and closing coordination
- Visual merchandising
- Merchandise display
- Product knowledge
- Store maintenance
- Team collaboration
- Problem solving
- Effective communication
Certification
- Certified Diamontologist & Gemologist with the Diamond Council of America
Timeline
Retail Keyholder
Zales The Diamond Store
06.2025 - Current
Sales Associate
Kay Jewlers
08.2022 - 07.2025
Stocking Crew Member
Walmart
09.2018 - 01.2022
Dobyns Bennett High School