Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
TINA JACQUALINE

TINA JACQUALINE

Project Manager|Agile| Scrum | ITIL V3|Prince2
Chennai

Summary

IT Project Manager with 12+ years of expertise in organizing business operations, financial oversight, and resource management to achieve smooth flow and project operations. Practiced in overseeing product and program management and navigating the software development lifecycle (SDLC). Comprehensive understanding of project management best practices, including Waterfall and Agile/Scrum. Ability to handle multiple projects simultaneously and capable of resolving multiple and complex issues with a high degree of accuracy.

Overview

15
15
years of professional experience
6
6
years of post-secondary education

Work History

Project Manager

WIPRO
6 2022 - Current
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the LSEG project lifecycle.
  • Successfully managed LSEG project with a total revenue of 1M US$
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Monitored progress against established goals, adjusting schedules and resources to keep projects on track.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Performed and evaluated day-to-day operations of Wipro Engineering center and collaborated with team across 4 units (Australia/Japan/Middle East & South East Asia) to increase efficiency to meet revenue target of 80M US$
  • Worked with HR and engineers to decrease time- to hire by 20% through virtual interviews and internal rotation of skillful employees.
  • Led meetings to detail management milestones, brainstorm ideas, and determine appropriate techniques to manage tasks to streamline process with accountability adhere to deadline

Infrastructure Analyst Officer (Assistant, Manager)

CITI BANK CORPORATE
03.2020 - 06.2022
  • Contribute to governance, development, and oversight of global software applications and security management strategy, policies, and procedures for the team's TAT and SLO.
  • Manage regular review of activities performed by Access Control Group administrators and provide innovative solutions to clients' requirements.
  • Expertise in stakeholders' management, driving transformation to process and establish streamlined process
  • Amicably manage stakeholders on the requirement and provide information on strategy, security, and service delivery throughout the software development life cycle to maximize the effectiveness and overall quality of software products and information systems.
  • Exercised leadership capabilities by successfully motivating and inspiring others
  • Collaborated with vendors to troubleshoot hardware failures, resulting in minimal impact on operations

Project Manager

VIRTUA TECHNOLOGIES
05.2019 - 03.2020
  • Managed end-to-end design, development, integration, testing, and implementation of information business solutions for software development, information systems strategy, and ability to communicate complex technical information effectively and appropriately.
  • Planned and managed all aspects of $500k development Agile team Back Office Functions, Mobile application (Android/IOS/Web) APP NAME: Wyndah, Whats doing, Xsight gateway analysis, The Mail Mint, Virtua Hub.Allocating work among the team and being responsible for the successful delivery of entire project management policies for (the entire Chennai location) and various cross-functional projects with a team size of 30 (Android/iOS & Web/Unity/Magento etc)
  • Ensured compliance with established software development methodology and software Development Life Cycle (SLDC).
  • Created roadmaps, program plans, and scrum boards.

Project Coordinator

GIS IAM
01.2015 - 06.2018
  • Participate in the development of a Program Management Plan (Governance, Project Portfolio Management)
  • Autonomously conducted third-party reviews, and conferences, presented prepared information at review meetings, Security and compliance related tasks or issues ensuring clear documentation, including Trial Master Files (TMFs), are complete and audit-ready
  • Expert in migrating non-compliant environments to compliant environments by evaluating organizational software applications to ensure compliance and relevance with industry security norms to avoid security breaches.

System Engineer

CGI GROUP INC
01.2010 - 10.2015
  • Proficient in documenting all procedures through technical study of process and granting authorized users to right to use of service, while preventing access to non-authorized users, ensured delivery to complete organization and to clients
  • Deployed identity infrastructure components; created identity provisioning and deployed password management, user self-service, and regulatory compliance
  • Communicates with adjacent teams (offshore and onshore) to resolve existing access problems and ensure outstanding customer service, to define UAM policy strategies; prepared technical scope of compliance
  • Resolved issues and escalated problems with knowledgeable support and quality service
  • Managed key information technology and compliance programs for proactive risk management

Education

MBA - International Business Management & Human Resource

Loyola–Pondicherry Twinning University
India
07.2010 - 05.2013

BBA - Business Administration And Management

Women's Christian College - Madras University
India
01.2007 - 06.2010

Skills

SIGNATURE SKILLS :Project Management Operations Management Software Development Lifecycle (SDLC) IT Infrastructure Management Technology Management Process Improvement Continuous Improvement Budgeting and forecasting Client Interfacing

FUNCTIONAL SKILLS : Service Delivery Risk Management Troubleshooting & Maintenance Quality Management Cost Control Vendor Management Team Management Performance Management

PERSONAL ATTRIBUTES : Leadership Skills Self- starter Detail-oriented Proactive Results-driven Collaborative Team-oriented Adaptable Communication Skills

TECHNICAL SKILLS : Systems: Windows 7 and 10, Unix/Linux /Mainframe

MANAGEMENT TOOLS : Service Now, Remedy, Office 365 Suite, Jira Confluence, Active Directory, GITLAB, TRELLO, Gantt Charts, MS Projects, MS Office

Accomplishments


  • Awarded with Employee of the month award in 2022, 2021 &2020 for extraordinary quality and quantitative contribution towards the information system access administration
  • Won Logica Diamond Award for exceptional service in 2011 for managing Nordics projects within challenging timeline and budget
  • Honored as President for CGI Woman's club, managed many Corporate Social Responsibility 2015
  • Awarded Phalanx Award for executing FINNAIR service migration in 2012 from Finland to offshore without any kickbacks
  • Represented GIS (Global Infrastructure Services) team in the Techno Galaxy competition for all branches and awarded the Best Innovative Team Award for semi-automation of Incident Management Tool in 2013.

Timeline

Infrastructure Analyst Officer (Assistant, Manager)

CITI BANK CORPORATE
03.2020 - 06.2022

Project Manager

VIRTUA TECHNOLOGIES
05.2019 - 03.2020

Project Coordinator

GIS IAM
01.2015 - 06.2018

MBA - International Business Management & Human Resource

Loyola–Pondicherry Twinning University
07.2010 - 05.2013

System Engineer

CGI GROUP INC
01.2010 - 10.2015

BBA - Business Administration And Management

Women's Christian College - Madras University
01.2007 - 06.2010

Project Manager

WIPRO
6 2022 - Current

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TINA JACQUALINEProject Manager|Agile| Scrum | ITIL V3|Prince2