Tina Markson
Jonesborough
Summary
Seeking a remote part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
36
36
years of professional experience
Work History
Content Specialist
N2 Publishing
08.2021 - Current
- Developed engaging copy for various platforms, resulting in increased audience engagement and retention (utilized both standard articles as well as replacements as needed)
- Oversaw freelance writers'' work to ensure adherence to established guidelines while maintaining a cohesive brand voice (Precious Pets Junior Writer)
- Edited and proofread materials to maintain high standards of accuracy, clarity, and readability (as needed for owners)
- Consulted with editors to shape story and eliminate any errors
- Built, established and maintained relationships with sources - maintained ongoing relationship with current/new residents
- Utilized various platforms to obtain residents for content, i.e., publishing database, directories, neighborhood apps
- Adhered to strict monthly deadlines communicating with owners as needed
Business Analyst
Air BP
03.2003 - 06.2007
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions, i.e., CIDB database reporting for Account Analysts and Location Accounting for biweekly meetings
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures, i.e., effectively cross train with back up employees to ensure seamless maintenance of accounts as needed
- Streamlined project management with effective communication and collaboration across cross-functional teams
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement, i.e., assisted in identifying gaps in the international customer transfer of funds
Senior Account Analyst
Air BP
08.2001 - 02.2003
- Responsible for complying with credit procedures and debt collection (i.e., working closely with Credit Analyst)
- Responsible for working with Marketing Account Holders to establish and maintain strong customer relationships
- Responsible for customer master set up and maintenance
- Internal and external point of contact for customer set-up and general business inquiries
- Responsible for the management of customer ad-hoc requests
- Preparation of sales forecasts as they relate to prepay reconciliations
- Participate in special projects
- Identify process improvements and cost saving opportunities as needed
Senior Settlements Accountant
Scor Reinsurance
11.1999 - 06.2001
- Process cash receipts, enter adjustments and write offs into Omega system
- Prepare daily deposits tracking payments not sent to lock box in Excel
- Interface with analysts, claims and underwriters to resolve AR issues
- Enter and balance receipts into general ledger via PeopleSoft
- Maintain accurate AR balances that agree with broker and direct accounts
- Minimized unapplied cash by monitoring and applying cash in a timely manner.
Senior Account Specialist
Intracorp
04.1999 - 11.1999
- Team Lead for staff of five to include training and supervision
Account Specialist
Intracorp
06.1998 - 03.1999
- Managed $2M national 'Top 30' customer account
- Contact customers by telephone and letter to collect delinquent accounts
- Communicates with billing and account management teams nationwide
- Research and reconcile disputed billings and short payments
Applications Coordinator
Intracorp
01.1995 - 05.1998
- Daily processing of checks-balancing and data entry
- Monitor payments and notify collectors and billers of potential problem
- Training new employees on Oracle system
- Answer co-workers questions as fill in 'Lead Applicator'
Accounts Receivable Clerk
Seko Messenger
04.1988 - 01.1995
- Managed daily accounts receivable operations
- Balanced and entered daily deposits
- Handled lock box payments, adjustments, and monthly non-receivables
- Processed and computed independent contractor payrolls
- Interfaced with comptroller, bank, collections and billing departments
- Customer service and customer relations.
Education
Associate of Science - Visual And Performing Arts
Northeast State Community College
Blountville, TN06.2020
Skills
- Microsoft Excel
- Microsoft Word
- Credit and collections
- Accounts Receivable
- Customer Service
- Data Analysis
- Typing and 10-Key Entry
Timeline
Content Specialist
N2 Publishing
08.2021 - Current
Business Analyst
Air BP
03.2003 - 06.2007
Senior Account Analyst
Air BP
08.2001 - 02.2003
Senior Settlements Accountant
Scor Reinsurance
11.1999 - 06.2001
Senior Account Specialist
Intracorp
04.1999 - 11.1999
Account Specialist
Intracorp
06.1998 - 03.1999
Applications Coordinator
Intracorp
01.1995 - 05.1998
Accounts Receivable Clerk
Seko Messenger
04.1988 - 01.1995
Associate of Science - Visual And Performing Arts
Northeast State Community College
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