Tina Merchant
Ripley
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
16
16
years of professional experience
Work History
Receptionist
Rheumatology and Dermatology Associates
Memphis
12.2018 - 05.2025
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Sorted incoming mail and directed to correct personnel each day.
- Responded to inquiries from internal staff members regarding office operations.
- Collated, bound and stored computer-generated reports.
- Greeted visitors and provided them with assistance.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Elderly Caretaker
Marlon Casey
Ripley
12.2024 - 04.2025
- Provided basic care to resident animals, including feeding, grooming, and exercising.
- Kept inventory of cleaning supplies, tools, and equipment, reordering as necessary.
- Organized storage areas in order to maximize space efficiency.
- Built strong and trusting rapport with clients and loved ones.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Responded quickly in emergency situations.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Recognized emergencies and notified paramedics and family members.
- Provided companionship and emotional support to clients.
- Performed light housekeeping duties such as laundry, dusting, vacuuming.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Organized oral medications for clients following dosage and schedule requirements.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Laundered clothing and bedding to prevent infection.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Helped clients get in and out of beds and wheelchairs.
- Administered medications according to doctor's orders.
- Provided personal care for elderly clients, including bathing, toileting and dressing.
- Helped with mobility issues by providing physical support.
Front End Associate
Ripley Drugs
Ripley
05.2024 - 11.2024
- Collaborated closely with coworkers on special projects or tasks as assigned by manager.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained a clean, organized and inviting store environment.
- Greeted customers warmly upon arrival and identified their needs.
- Consistently met all performance goals set by management.
- Answered store and merchandise questions and led customers to wanted items.
- Coordinated with sales associates to manage queue lines and minimize wait times.
- Provided product knowledge to customers as needed.
- Monitored and maintained the front-end area to ensure safety and prevent shoplifting.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted customers to determine wants or needs.
- Engaged with customers to ensure a positive shopping experience.
- Performed daily opening and closing procedures according to standard operating procedures.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered incoming calls promptly, providing accurate information about products and services.
- Assisted in organizing merchandise displays on the sales floor.
Front Desk Receptionist
Gastro One
Memphis
08.2009 - 12.2019
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Education
High School Diploma -
Ripley High School
Ripley, Tennessee05-1984
Skills
- Medical charting
- Mail management
- Patient relations
- Hippa Guidelines
- Front Desk operations
- Electronic Health records
- Payment collections
- Referral Verification
- Insurance Verification
- Telephone Etiquette
- Patient Scheduling
- Cash handling
- Might deposits
- Customer service
- Multitasking
- Out patient & inpatient scheduling
Timeline
Elderly Caretaker
Marlon Casey
12.2024 - 04.2025
Front End Associate
Ripley Drugs
05.2024 - 11.2024
Receptionist
Rheumatology and Dermatology Associates
12.2018 - 05.2025
Front Desk Receptionist
Gastro One
08.2009 - 12.2019
High School Diploma -
Ripley High School