- Gardening
- Arts and crafts I'll try any craft at least once
- Nature - camping, hiking, backpacking
- Reading I always have at least one book that I'm currently reading
Tina Palacios
Clarksville,TN
Summary
Professional with extensive experience at Follett Higher Education Group, excelling in store operations and cash management. Proven track record in conflict resolution and customer service, effectively training staff and enhancing operational efficiency. Skilled in report generation and stock replenishment, ensuring a positive shopping experience for all customers.
Overview
29
29
years of professional experience
Work History
Campus Store Leader
Follett Higher Education Group
12.2014 - Current
- Cashier handling various purchase and rental transactions including cash, credit, debit, check, VA chapter 31, financial aid and several other house accounts, refunds and exchanges.
- I have learned no less than 3 POS systems.
- Personally performing all shipping and receiving duties for my store. Order processing to include printing orders, pulling the correct textbooks or merchandise, accurately entering shipping information, utilizing UPS ProShip software for labels, packing for shipment.
- Creating dispositions to include interstore transfers, chargebacks and buyback shipments.
- Cataloguing and numbering of incoming web orders and store pick ups so items can be easily located as students arrive to retrieve them.
- Customer service - addressing and providing resolution for all textbook related issues, order issues, making and receiving calls from students and promply responding to emails. Assisting with digital book location and access.
- Training and supervision of all temps. or new associates, and prior to the covid shutdown, was responsible for interviewing and hiring.
- Setting up textbook adoptions, calculating and entering QTC's (quantity to cover) and placing orders for my store as well as assisting with adoptions, QTC's and ordering for main campus and Southeast campus.
- Calling vendors for order status or to obtain invoices. Sole point of contact for my store, interacting with vendors, distributors, students, other stores, instructors and staff via email and incoming/outgoing phone calls.
- As the keyholder for my store, I have maintained all opening and closing duties to include generation of closing reports, maintaining safe balances, till counts and making bank deposits or cashing buyback funds checks when necessary.
- Assuring that food and drink products are fresh by rotating stock and maintaining a list of products and expirations dates. When necessary, removing stock and generating stock adjustment reports
Housekeeper - Self Employed
Self
09.2000 - 06.2013
- Sanitized and scrubbed kitchens and bathrooms, removing germs to minimize risk of infection. Polished fixtures.
- Moved furniture aside, when appropriate, to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth, removed dust from ceiling fan blades, and cobwebs from corners.
- Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas throughout the homes.
Cook, Cashier, Produce Clerk, Shelf Stocker, Etc.
The Turnip Truck
09.2001 - 11.2002
- Worked in any department where I was needed at this health food store.
- Greeted customers and assisted in locating items throughout the store. Provided answers to questions about products.
- Performed cashier duties.
- Rotated stock and pulled items for quick sale or to be used in soups.
- Maintained clean and organized work areas to bring safety and quality to food preparation process.
- Prepared two soups daily from self created recipes based on items that needed to be used prior to expiration dates.
Glassblower
JAK Glass
06.1996 - 11.2002
- Created glass figurines using a blowtorch and solid glass rods. (Crystal Palace, Opryland USA), June 1996-Dec. 1997.
- Continued to work from home creating pieces for 3 other JAK glass shops after the park closed.
- While performing live demonstrations, I wore a headset and greeted everyone entering, explained the process of glassblowing, and made customers aware of our sales.
- Also worked solo on many occasions performing additional duties of cashier and customer service.
Education
High School Diploma -
Clarksville High School
Clarksville, TN05-1983
Skills
- Store operations
- Operations management
- Cash management
- Conflict resolution
- Friendly and positive
- Customer service
- Stock replenishment and rotation
- Problem-solving
- Verbal and written communication
- Report generation
Interests
Timeline
Campus Store Leader
Follett Higher Education Group
12.2014 - Current
Cook, Cashier, Produce Clerk, Shelf Stocker, Etc.
The Turnip Truck
09.2001 - 11.2002
Housekeeper - Self Employed
Self
09.2000 - 06.2013
Glassblower
JAK Glass
06.1996 - 11.2002
High School Diploma -
Clarksville High School