Tina Ramsey
GATLINBURG
Summary
Dynamic professional with extensive experience in office administration and customer service at Ogle's Neighborhood Services and Towing. Proven ability to manage complex schedules and maintain confidentiality while enhancing communication. Skilled in document preparation and organization, with a strong focus on improving operational efficiency and team collaboration.
Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.
Overview
2026
2026
years of professional experience
Work History
Secretary
OGLE'S NEIGHBORHOOD SERVICES AND TOWING
04.2013 - Current
- Provided administrative support by managing schedules and coordinating appointments.
- Supported team with data entry tasks, ensuring accuracy and timely completion.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted in preparing documents and reports for internal communications.
- Organized office supplies and maintained inventory for efficient operations.
- Managed incoming calls and directed inquiries to appropriate personnel.
PRE- SCHOOL TEACHER AND SUPERVISOR
Covenant Christian Ministries Academy
08.2005 - 2009
- Developed and implemented engaging lesson plans to enhance student understanding and retention.
- Collaborated with colleagues to design cross-curricular projects promoting critical thinking skills.
- Utilized educational technology tools to facilitate interactive learning experiences for diverse learners.
- Monitored student progress, adjusting instructional strategies to meet individual learning needs effectively.
- Mentored new teachers, providing guidance on classroom management and curriculum development best practices.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
Aquatics Coordinator
CITY OF GATLINBURG
1991 - 08.2005
- Coordinated swim lesson schedules, ensuring optimal instructor availability and participant engagement.
- Developed safety protocols for aquatic programs, enhancing participant experience and risk management.
- Implemented training sessions for staff on emergency response procedures, improving team preparedness.
- Monitored facility operations, maintaining cleanliness and compliance with health regulations.
- Swim Instructor
- CPR and First Aide Instructor
- Lifeguard Instructor
- Pool Operator
Education
No Degree - Physical Education
Walters State Community College
Morristown, TNHigh School Diploma -
GATLINBURG PITTMAN HIGH SCHOOL
Gatlinburg, TN01-1993
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Appointment scheduling
- File management
- Document preparation
- Calendar management
- Sales support
- Schedule management
- Complex Problem-solving
- Multi-line phone systems
- Supply ordering
Timeline
Secretary
OGLE'S NEIGHBORHOOD SERVICES AND TOWING
04.2013 - Current
PRE- SCHOOL TEACHER AND SUPERVISOR
Covenant Christian Ministries Academy
08.2005 - 2009
Aquatics Coordinator
CITY OF GATLINBURG
1991 - 08.2005
No Degree - Physical Education
Walters State Community College
High School Diploma -
GATLINBURG PITTMAN HIGH SCHOOL
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