Tina Walker
Burns
Summary
Dynamic Multi-Unit Manager with a proven track record in P&L management, team development, and operational compliance across 20 retail locations. Committed to driving measurable improvements and fostering cross-functional partnerships.
Overview
11
11
years of professional experience
Work History
District Manager
Dollar General
Dickson
04.2022 - Current
- Oversee a district portfolio of 20 retail locations, maintaining brand consistency, full operational compliance, and a superior customer experience at every store.
- Hold full district P&L accountability, consistently meeting and exceeding corporate revenue, profitability, and operational KPIs through strategic planning and decisive, data-informed execution.
- Recruit, develop, and retain top-tier store management talent, cultivating a district-wide culture rooted in accountability, recognition, and continuous growth.
- Foster cross-functional partnerships with operations, HR, loss prevention, and merchandising teams to drive corporate initiatives forward and resolve complex district-level challenges.
- Champion shrink reduction and inventory management programs that deliver measurable, sustained improvements in loss prevention performance across all locations.
- Nominated for the Raising the Bar Award — Dollar General's highest distinction for district leaders who demonstrably elevate team performance, operational standards, and organizational culture.
- Pinpoint underperforming store locations and deploy targeted action plans — encompassing leadership coaching, operational process resets, and merchandising corrections — to achieve rapid, measurable turnarounds.
- Design and implement structured peer-learning programs, pairing high-performing store managers with emerging leaders to accelerate skill development and raise the performance floor across the district.
- Conduct monthly district business reviews with store management teams, analyzing sales trends, traffic patterns, and operational metrics to surface opportunities and execute targeted improvement plans at the store level.
- Partner with regional and corporate leadership to develop and roll out operational playbooks that standardize best practices across all stores, driving improved consistency, fewer execution errors, and stronger overall district results
- Drive succession planning by identifying high-potential associates and building structured development pathways, ensuring deep bench strength at every store and minimizing the performance impact of management transitions.
General Manager
Best Buy
Nashville
10.2018 - 04.2022
- Directed operations for high-volume Best Buy location, overseeing 105 employees across various departments.
- Consistently achieved revenue targets and customer satisfaction goals while ensuring compliance with operational standards.
- Developed internal talent pipelines through structured leadership coaching and disciplined performance planning.
- Collaborated with district and regional leadership to launch high-profile products and seasonal campaigns.
- Integrated omni-channel retail strategies to unify in-store, online, and mobile customer experiences.
- Executed buy online, pick up in-store (BOPIS) and ship-from-store programs, enhancing back-of-house efficiency.
- Utilized digital sales tools to personalize in-store experiences, linking e-commerce behavior with physical engagement.
- Partnered with corporate teams to align store operations with online promotions, ensuring inventory readiness during peak periods.
General Manager
Kohl's
Henderson
09.2017 - 10.2018
- Directed operations of multi-million-dollar Kohl's location, focusing on merchandising, staffing, customer service, and financial performance.
- Developed cohesive management team, achieving high retention rates and exceptional associate engagement scores.
- Managed inventory control cycles and visual merchandising standards to align with corporate planning calendars.
- Executed promotional strategies that enhanced brand visibility and customer loyalty in the community.
General Manager
Jcpennys
Baton Rouge
10.2015 - 01.2017
- Oversaw all aspects of a full-line JCPenney location, focusing on consistency and excellence.
- Managed store operations and sales performance across two major markets, enhancing revenue and market presence.
- Identified operational efficiencies and implemented process improvements to boost profitability and reduce shrink.
- Conducted performance evaluations and provided constructive feedback, fostering employee development and engagement.
- Guided diverse team through company-wide restructuring, preserving team continuity and boosting morale.
- Sustained high customer satisfaction scores by fostering a service-first culture with accountability.
Education
Some College (No Degree) - Business Administration
Louisiana Tech University
Ruston, LASkills
- Multi-unit operations
- P&L management
- Operational compliance
- Strategic planning
- Cross-functional leadership
- Customer relationship management
- Brand standards
- Team development
- Talent management
Accomplishments
- 🏆 Raising the Bar
Award — Nominee
Dollar General Corp.
Recognized for exceptional district leadership, team development, and sustained operational performance.
Timeline
District Manager
Dollar General
04.2022 - Current
General Manager
Best Buy
10.2018 - 04.2022
General Manager
Kohl's
09.2017 - 10.2018
General Manager
Jcpennys
10.2015 - 01.2017
Some College (No Degree) - Business Administration
Louisiana Tech University