Tiaran Bryan
Nashville,TN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Administrative Assistant (Contractor)
State Of Tennessee Department Of Health
10.2023 - Current
- Routinely performs general assignments to relieve executive of Administrative detail and other duties which do not require his/her personal attention.
- Routinely acts as liaison between executive's office and governor's office, departmental staff, and other state departments and agencies, local and federal agencies, and community organizations and groups; attends legislative functions and meetings as required to gain information.
- Routinely handles complaints and requests from members of legislature and other departments, citizens, and employees, as required; attends receptions, luncheons, dinners, and other gatherings in performing personal contact duties.
- Assigns, trains, supervises, and evaluates assigned clerical and other staff and their work; makes recommendations on personnel actions such as employment, promotion, demotion, transfer, retention, and increases for exceptional performance.
- Handles routine correspondence including composition of replies and routes to appropriate operating division for reply; prepares non-routine correspondence as requested; assembles information for speeches, staff meetings, and other purposes; may take minutes at staff meetings. Makes travel arrangements; keeps expense accounts; orders office supplies as needed.
- Operates standard office machines and equipment as necessary.
Administrative Assistant/HR Administrator
Make A Play Hospitality
05.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Calculated payroll deductions by accurately using Toast and Paycor and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Managed payroll data entry and processing for 150 employees to comply with predetermined company guidelines.
Reservations and Catering Coordinator
Make A Play Hospitality
05.2023 - Current
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Coordinated group reservations, effectively managing room blocks and special requests for seamless event experiences.
- Monitored reservation trends using analytics tools, identifying opportunities for improvement or potential challenges during peak seasons or events.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
Manager/Office Manager
WKND Hang Suite
08.2021 - 04.2023
- Onboarded new employees with training and new hire documentation
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Coached new hires on company processes while managing employees to achieve maximum production
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Sourced vendors for special project needs and negotiated contracts
- Maintained filing systems of all documents related to department operations such as invoices, contracts, purchase orders and personnel files.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Server
WKND Hang Suite
11.2018 - 08.2021
- Presented menus to patrons to answer questions about offered items and make suitable recommendations
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Performed opening and closing duties such as setting up dining area, restocking supplies
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
4-H Program Assistant
Rutherford County Extension
09.2019 - 12.2020
- Promoted the 4-H program through public speaking engagements, increasing visibility and attracting new members.
- Collaborated with extension agents to create targeted educational materials for program participants.
- Enhanced youth development by implementing diverse 4-H programs and activities.
- Coordinated logistics for various events, ensuring smooth operations and positive experiences for attendees.
- Facilitated workshops and training sessions for both youth members and adult volunteers, enhancing skill development.
- Gave instruction on agricultural processes, pest management and food safety.
Sales Associate
Finish Line
05.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Assistant Girls Basketball Coach (Seasonal)
Harding Academy
11.2018 - 02.2019
- Enhanced player skill development through personalized coaching sessions, focusing on individual strengths and areas of improvement.
- Maintained a positive team environment by fostering strong relationships with players, parents, and other coaching staff members.
- Provided valuable input on roster decisions, taking into account player skills, attitudes, and potential growth throughout the season.
- Enabled smooth transitions between offensive plays through thorough instruction of set plays during practices; ensured all players understood their roles within each play.
- Aided in development of game plans based on strengths and weaknesses observed during opponent video analysis, resulting in effective counter strategies.
- Increased game-day readiness through diligent pre-game preparations, including equipment setup, strategy discussions, and warm-up exercises.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
Patient Services Coordinator
Cora Physical Therapy
02.2018 - 08.2018
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Used EHR to maintain electronic patient files, successfully maintaining over 60 patient files.
- Organized administrative workflows within the office space to improve overall efficiency among team members while minimizing disruptions during busy periods.
Physical Therapy Technician
Cora Physical Therapy
08.2017 - 02.2018
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Assisted in rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.
- Monitored patient safety during treatments by diligently observing their movements and adjusting equipment settings accordingly.
- Collaborated with physical therapists to develop individualized care plans tailored to each patient's specific needs and goals.
- Provided exceptional customer service when interacting with both patients and their families, addressing concerns promptly while demonstrating empathy and understanding.
- Issued individualized home exercise programs to patients and verified comprehension of instructions before discharge.
Accounts Payable Specialist
Twin City Corporate
12.2016 - 08.2017
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Collaborated with procurement team to resolve discrepancies between purchase orders and invoices received.
- Assisted in preparation of monthly financial statements by providing accurate accounts payable information.
- Matched purchase orders with invoices and recorded necessary information.
- Gathered, evaluated and summarized account data in detailed financial reports.
Education
MBA - Human Resources Management Concentration
Strayer University
Online12.2024
Bachelor of Science - Kinesiology
The University of Tennessee
Knoxville, TN12.2016
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Office Suite
- Scheduling and calendar management
Timeline
Administrative Assistant (Contractor)
State Of Tennessee Department Of Health
10.2023 - Current
Administrative Assistant/HR Administrator
Make A Play Hospitality
05.2023 - Current
Reservations and Catering Coordinator
Make A Play Hospitality
05.2023 - Current
Manager/Office Manager
WKND Hang Suite
08.2021 - 04.2023
4-H Program Assistant
Rutherford County Extension
09.2019 - 12.2020
Sales Associate
Finish Line
05.2019 - 12.2019
Server
WKND Hang Suite
11.2018 - 08.2021
Assistant Girls Basketball Coach (Seasonal)
Harding Academy
11.2018 - 02.2019
Patient Services Coordinator
Cora Physical Therapy
02.2018 - 08.2018
Physical Therapy Technician
Cora Physical Therapy
08.2017 - 02.2018
Accounts Payable Specialist
Twin City Corporate
12.2016 - 08.2017
MBA - Human Resources Management Concentration
Strayer University
Bachelor of Science - Kinesiology
The University of Tennessee
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